5 weeks ago
This particular branch has a very unique team, it is clear they all work really well with each other. Rose Johnson (Letting Negotiator) was absolutely outstanding in all areas of customer services. She was so attentive and vocal throughout the whole procedure, showing me support and enthusiasm even when things wasn’t going as smoothly. Rose really made this whole process a lot easier and completely stress free. Rose kept me in the loop the whole time, even just to re-assure me of where we are with the process and what we’re waiting for. I felt Rose really understood me and my partners needs and I can honestly say I’ve never received such great services anywhere else. The other members of the team were also lovely and polite. The other team members which were not related to me where also extremely helpful. Anytime I called the phone was picked up almost instantly, and if ever the person I called wasn’t available, they always made sure they called me right back. Massive thank you to Rose Johnson for going the extra mile throughout the whole process, it was an absolute breath of fresh air to deal with someone so helpful and I am so grateful for all your hard work and efforts. You have truly lovely person and an asset to this branch. Also a huge thank you to Rosie for showing us around the property, she was also lovely and very professional - it didn’t feel awkward at any point. Big thank you to Melanie Hughes for finishing up this process for us.
1 week ago
We brought a property advertised by Frosts, St. Albans. The sales professional, Rochelle Collins, was an outstanding support for us while the sale was progressing. She chased all solicitors in the chain and offered expert advice. It is clear that she is a knowledgeable and experienced member of staff and her expert advice helped us to understand the process. Next time we sell I would definitely choose to use Frosts as opposed to our selling agent. Thank you Rochelle!
10 weeks ago
I have been using Frost's for years to manage my property in St Albans. They have always been extremely thorough, professional and informative. They also have always been able to secure fabulous tenants who have treated the property with care. None of this would have been possible without Melanie Hughes who runs the team of property managers. She truly is so professional and committed to customer service. Does it with a smile but is super efficient. I would have no hesitation in recommending her and her team for property management services.
10 weeks ago
It's our first time moving to St. Albans and Frosts looked after us and was very responsive right away. We finally found a place we liked but weren't sure if we were going to be able to get it and Sarah was absolutely wonderful at sorting everything out for us and making it a super easy and delightful process. She's been looking after us every step of the way. We can't wait to continue to work with Frosts in the new year.
4 weeks ago
Excellent service from start to finish. In the past I have sometimes wondered what estate agents did to earn their fees, but this time, they did a great job of marketing and then were in regular contact and very helpful with any questions as they came up throughout the sales process. Highly recommended.
1 week ago
I was delighted with the quality of service and advice given to me by James at Frost's Harpenden. I felt very well looked after and am happy to recommend them to anyone thinking of selling. Sarah
17 weeks ago
I will be highly recommending the team at Frosts to anyone & everyone! I initially chose to put my property on the market with James who was friendly, professional and most importantly not 'pushy' (like other estate agents I'd met previously) As the sale progressed the service I received from Trudie was excellent. She has been in constant contact, at the end of the phone and has always responded to emails extremely efficiently, liaising with myself and other parties in the chain. Trudie has been helpful, kind and supportive. A big thank you to everyone at the Harpenden branch. Alison
20 weeks ago
A pleasure to deal with an agent who we felt we could really trust. Trudie had the tough job of dealing with our complicated sale at a very busy time but always kept us in the loop and worked through all the difficulties between us and the buyer to get the sale over the line. She was always professional, understanding and friendly, and kept us calm. Would highly recommend. Thanks also to James who did a great job with marketing and finding us a buyer.
20 weeks ago
We recently purchased our home through Frost's Estate Agents Harpenden. The service we received from James Adams and his team was excellent, even through very trying times. Special mention needs to be made of our the sales progressor, Trudie Cobb, who always went the extra mile to ensure that the deal was completed. We would certainly recommend Frost's Estate Agents Harpenden.
18 weeks ago
Rose Johnson is highly professional and also friendly and positive. She can’t do enough to help and approaches everyone with a smile.
1 day ago
The whole team at Frost’s have been brilliant. The initial engagement with Matt Brand (to sell a house in Marshalswick) was managed seamlessly during difficult circumstances over the summer. Matt demonstrated an extensive and insightful understanding of the local market. Shaun was key to finding the right buyer and kept me very well informed throughout the process, not hesitating to ‘go the extra mile’ to keep things running smoothly. During the latter stages of the sale, Trudie was a driving force, providing excellent and up to date information, enabling the whole process to retain good momentum. The overall service the Frost’s team provided was above and beyond! If you’re planning to buy or sell a property in St Albans, I’d strongly recommend you talk to Frost’s.
9 hours ago
The best estate agent in St Albans! The team here are second to none - really friendly and professional but also down-to-earth and helpful. All of the team have been a real pleasure to deal with whilst we were selling our home and they’ve removed lots of stress from the process. Nothing has been too much for them and they’ve given us tons of excellent advice. We are looking forward to completing on our house sale and purchase in a few days time. Thank you so much Matthew, Shaun, Jess, Trudie and team! ❤️
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