What our customers say about us

Excellent
Based on 1703 reviews
Powered by Google
My property sale was handled by Shaun Denton. Communication was prompt and professional. The entire process was seamless and stress free. I would highly recommend trusting Shaun Denton for property sale.
Frost's Marshalswick
Frost’s are the best choice of estate agents in St Albans/ Hertfordshire area. They were professional, approachable and process driven. The marketing material was excellent. The staff that dealt with had all been working there a long time and made a great team. Elsaida (assistant sales manager) was the valuation expert, she was very smart, driven and the main reason Frosts were the chosen agents. Shaun (senior sales consultant) the agent was honest, direct and witty and his advice and experience in the housing sales market was evident, and Trudie (sales progresser) who did the progress checking was diligent, approachable and managed communications well between all parties especially the solicitors. I would recommend Frosts if you are looking to buy/sell your property. Thank you!
Frost's Marshalswick
Excellent customer service- and should single out Shelby who managed to get me a 2nd viewing at short notice on the same day as my wife's earlier viewing, which resulted in our securing the rental property. In addition, Shelby handheld us through the application process ensuring any negative friction was removed to achieve a good outcome for us as tenants and, I would assert, for the landlord. Highly recommended and a welcome improvement from some of the estate agents we have used in the past. Thank you!
Frost's St Albans
Many thanks to Trudie Cobb for her excellent handling of my purchase. The move was complex, involving estate management issues that took time to resolve. Trudie helped to manage this complexity with sensitivity and worked well to keep me and the sellers informed to help speed up the process and reduce anxiety.
Frost's Marshalswick
Shelby not only found a property that perfectly matched my friend’s and my requirements, but also made the entire process from the initial application through to securing the tenancy completely seamless. We really appreciated the quick responses, clear communication, and regular updates throughout. Shelby made what can often be a stressful process of finding a flat feel straightforward and hassle free. Thank you for all your help. I would highly recommend!
Frost's St Albans
Shelby has been so helpful throughout this process making everything very easy
Frost's St Albans
We've been renting through Frost's and have been dealing with Ben Harley on various maintenance matters. He has always been professional, responsive, and extremely helpful. Communication is always clear, and he does an excellent job of keeping us updated on repairs, contractor visits, and ongoing issues. Even when matters are more complicated or take time to resolve, he remains patient, courteous, and proactive. As tenants, we really appreciate having a point of contact who is approachable, knowledgeable, and genuinely willing to help. It is genuinely reassuring to have someone so reliable managing maintenance requests. We are very grateful for all his hard work and support, and our experience with Frost's has been all the better because of it.
Frost's St Albans
I wanted to express my sincere thanks for all your help and support throughout the process of purchasing my new home. Your professionalism, guidance, and responsiveness made what can be a stressful experience much smoother and more manageable. I truly appreciate the time and effort you put into helping me complete the purchase, and I am delighted to have finally moved into my new home. Thank you again Adam, Trudie and the team for your hard work. It has been a pleasure working with you, and I wish you all the best.
Frost's Marshalswick
I wanted to express my sincere thanks for all your help and support throughout the process of purchasing my new home. Your professionalism, guidance, and responsiveness made what can be a stressful experience much smoother and more manageable. I truly appreciate the time and effort you put into helping me complete the purchase, and I am delighted to have finally moved into my new home. Thank you very much Adam , Trudie for your hard work It has been a pleasure working with you, and I wish you all the best.
Frost's Wheathampstead
I would like to give Nick a well-deserved five-star rating. He has been absolutely fantastic throughout the entire experience of buying my first property. The service he provided was outstanding, and dealing with him was by far the easiest part of the whole process. He kept me consistently updated every step of the way, ensuring I always knew what was happening and answering any questions I had promptly and professionally. Nick made what could have been a stressful experience so much easier, and he was a pleasure to deal with from start to finish. If I ever decide to sell the property in the future, Nick will be the first person I contact. Thank you so much for all your hard work, Nick. I appreciate everything you’ve done and would highly recommend yourself and Frosts to anyone looking for an estate agent.
Frost's St Albans
We chose frosts on a recommendation to sell our property and we are happy that we did. we had constant updates when finding a buyer and continued step by step help through the whole process. The whole team were very professional especially Trudy who went out of her way for us. we would definitely recommend frosts.
Frost's Marshalswick
We've been working with Tom Weaver at Frosts on both the purchase of our new home and the sale of our current property - so we've seen him in action across both sides of a move. Tom has been brilliant throughout. He communicates proactively, keeps you genuinely informed rather than leaving you to chase, and gives clear, practical advice when it matters. He clearly knows what he's doing and makes what can be a stressful process feel much more manageable. Beyond the professional side, he's also just a genuinely lovely person to deal with - which makes a real difference. We wouldn't hesitate to recommend Tom and the hard-working team at Frosts.
Frost's St Albans

Showing 12 of 1602 reviews