What our customers say about us

Excellent
Based on 1709 reviews
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Shaun at Frosts made buying my first home very smooth, the team were professional, friendly, and always kept me updated throughout the house-buying process. I felt at ease texting Shaun at any given time as he is always happy to answer my questions. I would highly recommend to anyone buying a home. Thank you!
Frost's Marshalswick
Shaun did an excellent job, keeping all stakeholders informed & up to date throughout - ensuring a smooth overall process
Frost's Marshalswick
Great service. They provided a free evaluation and a custom report to help with our remortgage. they were helpful, considerate and knowledgeable.
Frost's Marshalswick
We used Frost's Estate Agent to support us with the sale of our mum's house after she had passed away in 2025. Throughout the whole process Julia and the team were extremely supportive, capable and professional. We would like to send are sincerest thanks to Julia and wish them every success in the future.
Frost's Harpenden
Really incredible experience working with Frost’s on our relocation to St Albans and property search. Everything moved very quickly and seamlessly and we were kept up to date throughout. A huge thank you to Shelby in particular who facilitated it all.
Frost's St Albans
Frosts were super helpful with our house exchange. Big should out to Nick for his hard work and constantly keeping us up to date and being extremely reactive to our questions during a very lengthly process. He was always an email away and regularly phoned us with an update and helped explain things during our first time purchase. Shout out to Rochelle as well, helping navigate lots of back and forth with our exchange.
Frost's St Albans
My property sale was handled by Shaun Denton. Communication was prompt and professional. The entire process was seamless and stress free. I would highly recommend trusting Shaun Denton for property sale.
Frost's Marshalswick
Frost’s are the best choice of estate agents in St Albans/ Hertfordshire area. They were professional, approachable and process driven. The marketing material was excellent. The staff that dealt with had all been working there a long time and made a great team. Elsaida (assistant sales manager) was the valuation expert, she was very smart, driven and the main reason Frosts were the chosen agents. Shaun (senior sales consultant) the agent was honest, direct and witty and his advice and experience in the housing sales market was evident, and Trudie (sales progresser) who did the progress checking was diligent, approachable and managed communications well between all parties especially the solicitors. I would recommend Frosts if you are looking to buy/sell your property. Thank you!
Frost's Marshalswick
Excellent customer service- and should single out Shelby who managed to get me a 2nd viewing at short notice on the same day as my wife's earlier viewing, which resulted in our securing the rental property. In addition, Shelby handheld us through the application process ensuring any negative friction was removed to achieve a good outcome for us as tenants and, I would assert, for the landlord. Highly recommended and a welcome improvement from some of the estate agents we have used in the past. Thank you!
Frost's St Albans
Many thanks to Trudie Cobb for her excellent handling of my purchase. The move was complex, involving estate management issues that took time to resolve. Trudie helped to manage this complexity with sensitivity and worked well to keep me and the sellers informed to help speed up the process and reduce anxiety.
Frost's Marshalswick
Shelby not only found a property that perfectly matched my friend’s and my requirements, but also made the entire process from the initial application through to securing the tenancy completely seamless. We really appreciated the quick responses, clear communication, and regular updates throughout. Shelby made what can often be a stressful process of finding a flat feel straightforward and hassle free. Thank you for all your help. I would highly recommend!
Frost's St Albans
Shelby has been so helpful throughout this process making everything very easy
Frost's St Albans

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