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What our customers say about us

Excellent
Based on 1636 reviews
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I recently purchased my house through Frosts and couldn’t be happier with the service. The team were fantastic, and Nick in particular went above and beyond to help at every stage. Communication was excellent and nothing was ever too much trouble. Thank you!
Frost's St Albans
Recently bought a house through Frost's Harpenden and must call out the great service both in sales and after sales process. Definitely one of the leaders in the area and always had few good options to share. Must call out Louise from Sales and Trudie from After Sales team who were always there for any help needed.
Frost's Harpenden
I can’t thank the St Albans (especially Sophie and Chloe) team enough for their outstanding support throughout the letting process. From start to finish, they were incredibly helpful, approachable, and genuinely kind. Every interaction felt friendly and reassuring - like speaking with friends rather than an agency. I am absolutely delighted with the service provided. Sophie and Chloe held my hand throughout the process found them quick, approachable, empathatic and efficient, I couldn’t be happier with the experience. I also have to mention Donnell who approached us and again found him so helpful, kind and efficent. Isha who made the agreement process and formalities so easy. Well done everyone and Thank you again. I would highly recommend the St Albans team to any family or friends looking for a smooth, stress-free letting process.
Frost's St Albans
Cannot recommend Paul and the team at Frosts Marshalswick enough, amazing service!
Frost's Marshalswick
Highly recommend Rose, she was exceptional in supporting me find a place to rent, equally finding tenants for my place. Fantastic service - Rose truly understands what it is you're looking for and has a great way of matching that, saving you time and effort.
Frost's St Albans
Frosts have been great throughout this whole process. However, if you are fortunate enough to get Rochelle Andrews as your agent you are winning. Rochelle is diligent, always calls back quickly and if she doesn’t have the answer will find it out in good time. Crucially though no problem is an issue. She has it all in hand all the time. More Rochelle’s in the world and I reckon we would all get along just fine.
Frost's St Albans
Ii have found the staff personable, professional and efficient at keeping me up to date. I have enjoyed communications with everyone involved in the sales process.
Frost's Wheathampstead
Excellent service. I have been kept well informed of all the different steps in the selling of my property and had support in my purchase of my new property. All staff very friendly and helpful. I would add that Shaun Denton in particular was excellent at helping to make the sale go through It has been a very long process but he never failed to keep in touch and support me through a very stressful at times process.
Frost's Marshalswick
Ii have found the staff personable, professional and efficient at keeping me up to date. I have enjoyed communications with everyone involved in the sales process.
Frost's Wheathampstead
We purchased a property listed with Frost’s St Albans. We managed to push the purchase through in record time to get us in before Christmas! The whole team were extremely helpful throughout the process. Special mention for Nick who went above and beyond to help us. I would definitely recommend Frosts.
Frost's St Albans
A very positive experience. Paul has been open and honest with us all the way through and was approachable from the start. I would definitely recommend and use Frosts again in the future.
Frost's Marshalswick
Good service
Frost's Harpenden

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