What our customers say about us

We can’t thank Nick enough for all his help throughout our house purchase. From start to finish, he has been incredibly friendly, accommodating and proactive, always making sure we were kept informed and up to date at every stage of the transaction. He also went out of his way to facilitate numerous visits to the property after our offer was accepted, which was incredibly helpful in allowing us to plan the works we wanted to carry out in our new home. Most importantly, Nick went above and beyond when it came to getting us over the line and exchanging on time, so we could move straight from our flat into our new house on the day we needed to. His persistence in chasing the seller’s solicitor and helping push things forward made a huge difference at a critical point in the process. Thank you so much, Nick. You had a genuinely material impact on our house purchase, and we’re incredibly grateful for all your support. We couldn’t recommend you highly enough!

We had a great experience working with Nick and Rochelle at Frost’s. From start to finish, their communication was excellent; they kept us updated every step of the way and were always quick to respond to any questions or concerns which made a stressful process feel more manageable. ​ We would highly recommend Nick, Rochelle, and the Frost’s team to anyone looking to buy or sell!

Such a brilliant Estate Agent. Ben was above and beyond friendly and helpful. I was reluctant at first to go with the one of the biggest players, but am so glad I did as they were the best positioned to take the temperature of the market - they felt the movement before anyone else owing to the sheer numbers of sales they deal with. If it wasn't for Ben in particular, I would have significantly undervalued my home. He was never pushy or flattering, just very considered, with a clear rationale. Do not hesitate. These people are diligent, focused and attentive in what they do. They are also really nice!

Nick Baker was excellent throughout — communicative, proactive and genuinely instrumental in getting our purchase across the line, often going above and beyond to keep things moving when issues arose. He helped save the day on more than one occasion and played a huge part in getting everything completed in an impressively short timeframe. We would strongly recommend Nick and Frost’s Estate Agents. They were honest, approachable and refreshingly human throughout what can be a very stressful process. It’s been a real pleasure dealing with Nick. Five stars.

We had a fantastic experience with Emily & Nick at Frost’s. They were incredibly professional, helpful and supportive throughout the whole process of finding and securing our new property. Emily & Nick were always available whenever we had questions, kept us regularly updated, and went above and beyond to make what can be a stressful process feel as smooth and straightforward as possible. Their communication was excellent, and we always felt that we were in safe hands. We’re so grateful for all of Emily & Nick’s help in getting us into our new home and would highly recommend her to anyone looking for a property.

I have been working with Shelby at Frost's to secure a property rather urgently. She is really lovely, professional and incredibly responsive. I have really appreciated her guidance.

Excellent service throughout. From the very beginning, Louise was amazing. She kept me fully informed at every stage and was clearly dedicated to getting the right outcome. I had complete trust in her judgment and expertise.

Shelby was incredible helpful. Would reccomend.

Ben Jackson and Thomas Smith were both fantastic in our search for a new home. Thomas was helpful, sending through properties that fit our criteria, and was friendly on the phone. He kept in contact, but was not pestering, just the right amount! Ben was fantastic, and gave sensible helpful advice. He advocated for us as buyers, and his friendly attitude was great. His communications were honest, and felt that he was genuinely trying to help out. A great experience!

I would highly recommend Nick Baker to anyone looking to buy a house from Frosts. He was superb in pushing our house sale through, very communicative and also transparent, which made the whole process as stress free as possible. He was an absolute pleasure to have on board and I hope we can sell through him in the future!

I have had the pleasure of working with Nick Baker for a few years - in his previous role with another agency and now with Frosts. He has been, by far, the best 'cog' in the property wheel - consistently open, responsive, professional, helpful, friendly - whether it was to do with finding and managing tenants or more recently selling a property. He always made me feel that I was being heard and supported. I can highly recommend Nick.

I had a fantastic experience with Frosts while searching for my new flat. Shelby was incredibly patient throughout the whole process and took the time to really understand my requirements, making sure the property I found was just right. I experienced excellent communication throughout which is something I unfortunately have not had with other agents I have dealt with. The level of customer care was exceptional and I always felt listened to and supported throughout my search. I am so grateful for all of Shelby’s help and would highly recommend Frosts to anyone looking for a property. Exceptional service from start to finish! Thank you!