2 weeks ago
Emily
I'm so impressed with the service.
Daniela was kind, patient, friendly, professional and helpful right from day 1 the entire way through a complicated purchase. She really went over and above what was expected of her. Thank you Daniela.
Rochelle was professional, tenacious and brilliant at her job of getting the purchase over the line for when we wanted it. There were some initial delays outside of her control but as soon as we told her the dates we needed to exchange and complete by she just made it happen. So responsive and easy to work with. Thank you Rochelle.
And David who brokered our mortgage! We had no clue (being first time buyers) but David held our hand, explained all the options to us in a way we could really understand, patiently went through different scenarios and relentlessly looked for a better deal for us, even getting back in touch to say a new deal has entered the market and he can do everything behind the scenes to transition to that one. He was friendly, responsive, professional and made the paperwork feel easy. We'll absolutely be working with David again when our mortgage expires.
We'll also be coming straight back to Frosts when we next come to let or sell our house, we're so impressed. I'd heard estate agents could be difficult to deal with but absolutely not the case here. Thank you again!
1 week ago
Sarah Louise
This review is 5 starts purely because of the amazing service I have received from Rose through the whole process. From start-finish Rose has been professional, supportive and more importantly friendly! In just over a week Rose has helped me and my partner secure our very first home together and has answered each and every question we had promptly. She has gone above and beyond to help us secure our future home. I will defiantly be using her again and recommend her to anyone looking for a new home/move.
3 weeks ago
Kitty Chamberlain
A huge thank you to Sophie Hutchinson for making our renting experience easy and stress-free. She gave us daily property updates and finally found us a perfect flat. She is friendly, professional and always responded to our queries in a timely manner. She is an asset to Frost’s St Albans.
3 weeks ago
melissa davis
We are just about to rent a property through Frost's and have found the whole process very easy and stress-free. Our main point of contact has been with Sarah Twigg who is extremely helpful, friendly and professional. Whenever we had any questions Sarah was always more than happy to help and would always promptly get back to me, which was much appreciated. I would definitely recommend this estate agent.
1 week ago
Sam Fry
From start to finish, a really positive experience with Frost's. Sophie made our moving experience very smooth and answered all of our questions, no matter how big or small. Would definitely recommend!
1 week ago
Lee French
An overwhelmingly pleasurable experiance. The whole team were friendly and approachable. I had the fortune of Lily assisting me with my move and nothing was to much trouble. Highly recommend them and would certainly use again!
3 days ago
James Lewis
Sold our house in a tough market. Warm, personable, effective and really cared about our house and our sale. We tried Ashton's after a couple of sales fell through and the experience was not nearly as positive. Frost's were just great. Thank you so much to Jon, Trudie, James and Elsaida. Great work guys.
1 week ago
Louis Marsh
We had a flawless move to our first ever flat! Thanks to Lily especially for helping us with everything, none of our questions went unanswered and the whole process was so seemless! Would and will recommend in the future!
5 days ago
Karim Giwa
Better late than never ;-), but i wanted to thank Lily and Georgina of Frosts Harpenden for being awsome working with me through the renting and move process late last year. Very much appreciated and highly recommended.
1 week ago
Margo Monaghan
I was very impressed with the service I got from Frosts. From the outset James could not have been more helpful in selling my property. As it was an Executor's sale and I do not live in the UK, James was really helpful in sorting out a range of problems which I was not on hand to deal with myself. Dealing with Frosts certainly reduced the stress levels in what was a difficult situation for me.
5 days ago
Paul Hammond
Friendly efficient people. They guided as smoothly through the often turbulent waters of a house move. We were regularly updated and we appreciated their cheerful positive way. Thanks for all the help.
17 weeks ago
Channing Rider
Frosts in Marshalswick have a detailed knowledge of the local area. They were very professional and hardworking to promote my house to find a good buyer. But by far the most important thing to me, was that Matt, Shaun and the team were people I could completely trust, not only to give good sound advice but to negotiate in an honest, fair and straightforward manner with the sale of our family home.
