Welcome to Frost's

I have found found the company and in particular Oliver very friendly and helpful with our enquiries.

Thanks to Oliver for all his work in helping us get the ideal flat for us Very pleased with both Oliver and Rose for their enthusiasm and professionalism. Richard

Oliver was extremely efficient, polite and informative in guiding me through the viewing and application process. He could not have been more helpful. Thanks Oliver!

Frost's have been a breeze to rent from, the whole experience has been seamless and easy. Melanie who was my main contact has been excellent, friendly and professional. Any little issues were quickly resolved. I like the service they use to report any faults, or issues with the house, all of which we quickly sorted by professional tradesmen. I can't fault the experience and would recommend their services for rentals to anyone.

Oliver was extremely helpful with all my questions when viewing the flat, and has been very efficient with responding to all emails and phone calls. I feel like I am in good hands!

We had a great experience with Rose Johnson. She was very friendly, supportive and efficient in helping us find a lovely house, including going the extra mile as we have a pet - a number of other agents made no effort to help us find a property due to having a puppy. The whole experience was great and we'd recommend them to anyone looking for a high quality agent with integrity.

Oliver was very helpful throughout the whole process from start to end. He was responsive to all my enquiries as well as being very reliable in ensuring that I had received information regarding new properties on the market for rent which had met my needs. With his help and support, me and my husband have found a place we both really like. He had shown excellent customer service throughout that we are grateful for as it made the process run smoother. A huge thank you for the assistance and professionalism provided.

I really like to thank Mr. Joseph Gaskin from Frost's for helping me and my family with the letting so that we can have a nice place to settle since our relocation from other country. Frost's is a very best estate agents. I am sure it is very easy to find out if you compare.

Fantastic service all round! Rose has been in constant contact updating on progress, always happy to go out of her way to spend time answering any questions. Keep up the great work👍🏻

This is my first time renting through an estate agent: Top marks for customer service, i am a difficult customer ( lots of questions and urgent answers needed) and they all handled me professionally and politely even after the third phone call within 30 mins. They were active in sharing properties of interest to me out of all the estate agents in St. Albans this was one of two firms that actively engaged with me - i felt like i was being helped rather than 'just a number'. ( there are over 10 estate agents in the town centre alone) Oliver Banks is my main point of contact - great customer service , professionalism and also very personable. If i left a message i was always called back either immediately or same day and as i mentioned above , anyone who can deal with me and manage my expectations ( as a sales manager myself) gets top marks!! Bonus points for finding a property with my smaller budget too. I feel reassured and confident with Frost's based on the service i have experienced so far. I also spoke with Rose, Jo , Sophie & Cherry. It is apparent they work really well as a team as any messages i asked them to pass on to the other were always received.

Their letting agents are very proactive to serve the clients compare to other agent in St Albans and details follow up your needs and requirements. As a flip side, it is good service from home owner letting perspective for the proactive push your property viewing.