6 weeks ago
Emily
I'm so impressed with the service.
Daniela was kind, patient, friendly, professional and helpful right from day 1 the entire way through a complicated purchase. She really went over and above what was expected of her. Thank you Daniela.
Rochelle was professional, tenacious and brilliant at her job of getting the purchase over the line for when we wanted it. There were some initial delays outside of her control but as soon as we told her the dates we needed to exchange and complete by she just made it happen. So responsive and easy to work with. Thank you Rochelle.
And David who brokered our mortgage! We had no clue (being first time buyers) but David held our hand, explained all the options to us in a way we could really understand, patiently went through different scenarios and relentlessly looked for a better deal for us, even getting back in touch to say a new deal has entered the market and he can do everything behind the scenes to transition to that one. He was friendly, responsive, professional and made the paperwork feel easy. We'll absolutely be working with David again when our mortgage expires.
We'll also be coming straight back to Frosts when we next come to let or sell our house, we're so impressed. I'd heard estate agents could be difficult to deal with but absolutely not the case here. Thank you again!
5 weeks ago
Sarah Louise
This review is 5 starts purely because of the amazing service I have received from Rose through the whole process. From start-finish Rose has been professional, supportive and more importantly friendly! In just over a week Rose has helped me and my partner secure our very first home together and has answered each and every question we had promptly. She has gone above and beyond to help us secure our future home. I will defiantly be using her again and recommend her to anyone looking for a new home/move.
3 weeks ago
Mehibe Hill
I would highly recommend FROSTS. Not only are all staff knowledgeable and helpful; they are always polite, friendly and professional. Frosts feels very different to other agents I have come across. KITTY HILLS is a fantastic agent; meticulous on detail and always willing to go above and beyond. Can't recommend highly enough.
7 weeks ago
Kitty Chamberlain
A huge thank you to Sophie Hutchinson for making our renting experience easy and stress-free. She gave us daily property updates and finally found us a perfect flat. She is friendly, professional and always responded to our queries in a timely manner. She is an asset to Frost’s St Albans.
3 weeks ago
Olusola Akinola
I am giving the service that Rose gave me a 5 star because she was so supportive, following up on my behalf on next steps and you really feel that you have the agent working for you. She was very professional and made things clear and just helped to make a usually stressful situation so much easier to go through. Thank you Rose
2 weeks ago
Tracy Jerrams
I would like to say a big thank you to James for his hard work at the beginning and how amazing Trudie have been from start to finish. Polite, very knowledgable, very helpful does over and beyond her role. A big thank you for making this happen. I am so happy would and recommend this team. You are fabulous!!
1 week ago
Heather Jervis
Lily helped us market and rent our four properties. All rented quickly and for the asking price. Always happy to help and very easy to work with. Would definitely recommend for rentals!
2 weeks ago
Celine McGuigan
Recently we started the process of moving house and have been in contact with Lily from Frosts in Harpenden with regards to finding a property. Dealing with her was very easy and she gave us all the information we needed in a timely manner and was very supportive in us securing our next house. I would definitively recommend her and Frosts as it has all been very smooth and quick.
4 weeks ago
James Lewis
Sold our house in a tough market. Warm, personable, effective and really cared about our house and our sale. We tried Ashton's after a couple of sales fell through and the experience was not nearly as positive. Frost's were just great. Thank you so much to Jon, Trudie, James and Elsaida. Great work guys.
5 weeks ago
Lee French
An overwhelmingly pleasurable experiance. The whole team were friendly and approachable. I had the fortune of Lily assisting me with my move and nothing was to much trouble. Highly recommend them and would certainly use again!
4 weeks ago
Paul Hammond
Friendly efficient people. They guided as smoothly through the often turbulent waters of a house move. We were regularly updated and we appreciated their cheerful positive way. Thanks for all the help.
1 week ago
Yve Reid
I would like to thank Matt Shaun Trudie and Rosie for all the help they have given us over these past weeks with both our sale and purchase . Matt initially for his help and advice with our sale and purchase . Shaun who fed back all the information and comments from our perspective buyers Shaun also worked very hard to close the sale for us . Trudie then acting as a great liaison officer between both vendors and buyers . Rosie was always so helpful when you called in . Finally Matt going to Buckinghamshire to deliver contracts by hand to a solicitor to ensure exchange and completion could take place to suit everyone. Top marks . As a foot Note Laura Batten our solicitor from Frost Conveyancing was absolutely brilliant working and ensuring everything was covered for us every step of the way . Thanks to All
