New homes

Choosing an industry-qualified letting agent

At Frost's, we believe in setting the highest standards in lettings. We know that our landlords look to us for guidance and expetise, and that's why we invest in our team's professional development. 

With a number of industry-qualified team members, with a level 3 or 4 Propertymark qualification, our letting agents are dedicated to setting the standard in the ever-changing landscape of the rental market. 

We know that our landlords look to us for guidance and expertise. That's why we care about having the right skills in our team. Our qualified agents have the letters MARLA after their name. This stands for Member of the Association of Residential Letting Agents, a professional accreditation awarded by ARLA Propertymark. It’s a mark of trust, expertise, and compliance in the UK lettings industry.

Some agents may also have the letters FARLA after their name. This is a fellowship grade indicating that the agent has passed their level 4 qualification. 

What experience does a Propertymark-recognised letting agent have?

  • A level 3 or 4 qualification in residential lettings 
  • A minimum of twelve months' experience in the industry
  • All qualified agents are actively committed to ongoing professional development to stay ahead of changes in the landscape.

Benefits of choosing an industry-qualified agent

Meet our qualified team members

Sophie Hutchinson

Sophie Hutchinson MARLA

Lettings Manager

Sophie Hutchinson MARLA

Lettings Manager

Becoming ARLA qualified was a personal goal of mine because I’ve always believed that clients deserve the very best advice and support when it comes to their properties. The lettings industry is fast-moving and heavily regulated, and I wanted to make sure I had the knowledge and confidence to guide people through it properly.

The ARLA qualification gave me a deeper understanding of the legal and practical sides of all aspects of lettings - from compliance and legislation to best practice and customer care. It wasn’t just about ticking a box; it was about being able to offer a service that’s professional, transparent, and genuinely helpful.

For me, being ARLA-qualified means my clients can trust that I take my responsibilities seriously. Whether I’m helping a landlord manage their portfolio or supporting tenants in finding a home, they know they’re working with someone who’s committed to doing things the right way. At the heart of it, I pursued this qualification because I care about raising standards in our industry and giving clients the confidence that they’re in safe hands.

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