New homes

Choosing an industry-qualified letting agent

At Frost's, we believe in setting the highest standards in lettings. We know that our landlords look to us for guidance and expetise, and that's why we invest in our team's professional development. 

With a number of industry-qualified team members, with a level 3 or 4 Propertymark qualification, our letting agents are dedicated to setting the standard in the ever-changing landscape of the rental market. 

We know that our landlords look to us for guidance and expertise. That's why we care about having the right skills in our team. Our qualified agents have the letters MARLA after their name. This stands for Member of the Association of Residential Letting Agents, a professional accreditation awarded by ARLA Propertymark. It’s a mark of trust, expertise, and compliance in the UK lettings industry.

Some agents may also have the letters FARLA after their name. This is a fellowship grade indicating that the agent has passed their level 4 qualification. 

What experience does a Propertymark-recognised letting agent have?

  • A level 3 or 4 qualification in residential lettings 
  • A minimum of twelve months' experience in the industry
  • All qualified agents are actively committed to ongoing professional development to stay ahead of changes in the landscape.

Benefits of choosing an industry-qualified agent

Meet our qualified team members

Melanie Hughes, FARLA FARLA

Head of Operations and Compliance

the highest possible designations in residential lettings is a testament to my unwavering commitment to professional excellence.

Melanie Hughes

Having earned my ARLA Propertymark Level 4 qualification, I hold one of the highest possible designations in residential lettings, a testament to my unwavering commitment to professional excellence.

Achieving the FARLA after my name is a true point of pride, reflecting not just my dedication to mastering complex legal frameworks and ethical practices but also my deep understanding of the property market.

This advanced level of expertise ensures that every aspect of your property management is handled with the highest degree of competence and care, providing you with the peace of mind that every thing we do for you is legally compliant, and best practice.

Samantha Stockwell, MARLA MARLA

Head of Home Move Advisory

I believe that delivering a truly professional service means ensuring our clients feel supported, informed, and confident.

Samantha Stockwell

As a graduate with over 20 years of experience in the property industry, becoming ARLA qualified was something I felt a professional responsibility to achieve.

I have always been committed to expanding my knowledge of the industry, keeping up to date with legislative changes, and providing clear, informed advice to landlords, tenants, and colleagues whenever needed.

I believe that delivering a truly professional service means ensuring our clients feel supported, informed, and confident in every aspect of their property journey.

 

Sheetal Shah MARLA

Senior Home Move Manager

For my clients, it means peace of mind—knowing they’re working with a professional who is committed to doing things the right way.

Sheetal Shah

Becoming qualified through ARLA Propertymark was a conscious decision to uphold the highest standards in the lettings industry.

I chose to pursue this accreditation to deepen my knowledge, stay compliant with ever-changing legislation, and ultimately provide a more transparent, informed, and trustworthy service.

For my clients, it means peace of mind—knowing they’re working with a professional who is not only qualified but committed to doing things the right way.

Sophie Hutchinson MARLA

Lettings Manager

For me, being ARLA-qualified means my clients can trust that I take my responsibilities seriously.

Sophie Hutchinson

Becoming ARLA qualified was a personal goal of mine because I’ve always believed that clients deserve the very best advice and support when it comes to their properties. The lettings industry is fast-moving and heavily regulated, and I wanted to make sure I had the knowledge and confidence to guide people through it properly.

The ARLA qualification gave me a deeper understanding of the legal and practical sides of all aspects of lettings - from compliance and legislation to best practice and customer care. It wasn’t just about ticking a box; it was about being able to offer a service that’s professional, transparent, and genuinely helpful.

For me, being ARLA-qualified means my clients can trust that I take my responsibilities seriously. Whether I’m helping a landlord manage their portfolio or supporting tenants in finding a home, they know they’re working with someone who’s committed to doing things the right way. At the heart of it, I pursued this qualification because I care about raising standards in our industry and giving clients the confidence that they’re in safe hands.

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