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Frost's are one of the largest lettings agents locally and provide an exceptional choice of property, of course we might not have that one special property thats just right for you but here's why we think you should try to rent with Frost's.
We are local property experts, always well informed about the properties we are marketing as well as local restaurants, schools and places to visit. We understand that a successful lettings business is one with happy tenants so we make sure that renting through us is as simple and convenient as possible.
We're established, reliable and trustworthy agent members of ARLA, the Property Ombudsman and a recognised client money protection scheme added for peace of mind.
You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.
If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor
In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)
For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888
If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:
British Gas: 0800 1077798 / Homeserve: 0330 123 0179
The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.
Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.
If you have no heating or hot water, or a water leak call:
- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’
- Space Heating and Plumbing 0800 158 4423
Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:
If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, below are some numbers to assist you:
If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.
Frosts have been our letting agent for 4 years and have always been a pleasure to deal with - they're prompt, efficient, polite and communicate very well with us.
Georgina Middleton proved she was a real professional.She really helped me during my move.She calmed me down when I was feeling so agitated and worried.She tells me it will be ok.She is calm and always ready to listen to me.She is a real professional and hard working.I will recommend her and Frost estate agent anytime.
13th May 2018
Carla van Wyk
Rose Johnson was superb! She has been extremely professional and diligent during this year that we have been searching for our perfect home rental. Thank you Rose for everything and thank you for your patience with me and our search! I wanted to get a rental through Frosts as I was so impressed with the level of service received- from the first point of contact, getting replies from rightmove to accommodating me with a viewing time that suites me and then finding us our perfect place! I'm delighted to be going through Frosts! Well deserved and thank you.
10th May 2018
Sophie Hutchinson in the Lettings department took really good care of us. We have two kids aged 2.5 yr and 7 months, life is full on. We needed more space for the kids and the plan was to let our masionette out and rent a house with a private garden. Sophie delivered on everything she told us and she managed to find us a great house to rent as well. Our property achieved full asking price within one week of marketing. A lot of agents talk a lot, but never listen. Sophie listens well and actions what you have asked her to do. Thanks Sophie the kids love the new house.
25th April 2018
The biggest thank you to Sarah Twigg who was assigned to show us properties and have understood straight away our requirements and have matched us up with the perfect property. Very grateful for the service she provided. Friendly, honest and reliable.
gareth van dagger
Rose was fantastic to deal with and very responsive to all requests when renting a property from Frost's. Would highly recommend!
Very happy with the assistance of Rose at Frosts to help me find the property I was looking for! Thank you for the guidance!!
Many thanks to Frosts’s Letting Service especially to Sarah Twigg for her guidance & to Samantha Stockwell. Would recommend.
Sarah Twigg helped my boyfriend and I with our rental property and she couldn’t have been more helpful! Really pleasant, easy process - especially since this was our first renting experience! Highly recommended.
Many thanks to Lilly and Georgina for all your help.
2nd April 2018
Best Lettings Negotiator!
I was assisted by Rose Johnson who helped us negotiate and guided impeccably. She was prompt, polite and did follow up well. We had been house hunting in St Albans for a while and have met a few agents. Most of them were indifferent or provided bare minimum input. What made Rose and her service stand out was the ability to provide a personalised experience and follow up without making one feeling badgered to make a deal. A 5 star service.
For the last few years Frosts have done everything we requested and without issue. They truly deliver an exceptional service for landlords and tenants and the teams they use are professional and trustworthy.
Daniel Arboitte dos Santos
I had the luck to have Sophie in my case! Not only she was always on time and ready for questions, but was very professional and extremely polite on my viewings. She knew the property and the landlord well, and was helpful even with my weird requests for room measurements! Five starts from beginning to end!
My husband and I have been looking for a place in St Albans. From the beginning Frost have been so helpful and so efficient. Rose Johnson and Sophie Hutchinson are superb. Having not met them but receiving such excellent service. Keep it up guys !!!
Excellent service from Sophie and the team at Frost’s. They organised everything from the viewing to moving with a very quick turnaround.
Had such a positive experience with Frost. Friendly. Honest. And really felt they had our best interests at heart. Worked closely with Sarah Twigg to secure our rental property and now with Melanie Hughes who manages it. Very impressed. Would definitely recommend to a friend. And love my new house!
Ines TelesMy experience with Frost’s has been excellent! Their service level is highly professional, easy and convenient. Ideal for busy working professionals! Sarah - Lettings Consultant was very diligent and helpful in assisting me, finding the home that best suited my requirements. Their home visits staff was equally great, especially Sarah, who could empathize with a Mum needs. Frost’s Property Manager- Hollie is always attentive and any necessary maintenance repairs are carried out very quickly.29th January
Our experience of Frost's was a delight. The team were knowledgeable and the service was so efficient. It took about 48 hours from saying yes to a property to having all the paperwork done and getting it secured. We were so impressed. Finding a new place to rent can be so stressful, however we found this time to be a dream. Thanks so much to Sophie and the rest of the team (including the lovely people who showed us around the house twice). Amy and Jon
Experiences when moving house are usually incredibly stressful, complicated and timescales long. I have also had previous bad 'moves' within the rental market. Lily was fast with documents being sent to me, the viewing itself initially was arranged within two days, the process explained perfectly and constant communication with me with relevant updates. From seeing a property online, references, to signing my contract and getting the keys took just under 6 days. This is INCREDIBLE. Thank you to Lily and the team for the amazing service, patience and friendly atmosphere. Kate - Harpenden
A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, clear and throughout, with none of the heavy-handedness, spurious fees or dodgy lease clauses I've encountered elsewhere. And the sales team - we've spoken with Tom, Daniela and the progressor Sarah - have been a pleasure to deal with. They have been very proactive throughout the process and ensured that we have had all the viewings and information we might want. They made us feel that they are as happy for us - and pleased to help - as for the sellers. I'd definitely use them myself and recommend them to others.
Phillip BransgroveBrilliant service - very pleased to be working with lily and the team!6th December
Sophie at Frosts was so helpful and professional. I have experience as a landlady with two rental properties for 10 years. I think Frosts is now my first contact for any future rentals.
Lucy HartHighly recommend Frosts. I have bought through them and they now manage my rental property and have done for over 8 years. They are, without fail, extremely professional and efficient as well as being nice people to deal with.1st December
Great service and results. Listened to our needs and offered practical advice. I have been both tenant and landlord and they care for both parties.
Lily and the team at Frost's were exceptionally professional when letting our house. Through lots of changes of direction when thinking of moving they were patient with us and helpful throughout. Our house was let extremely quickly and the process of getting everything ready for the tenants was made easy. I would highly recommend them.
Yet another great experience with Frosts especially Lily Fowler our advisor, what an absolute Star!
21st May 2017
I would like to say a massive thank you to Lily Fowler at Frost's Estate Agents in Harpenden. She couldn't have been more helpful and efficient.
She is polite and professional and made the search for our new home a very easy process throughout. She also has contacted us since our move to see how we are getting on in our new home :)
Many thanks again Lily :)
17th May 2017
Really helpful and friendly company. We have moved twice with Frosts now and they have made it so simple and stress free. Definitely would recommend.
8th March 2017
Very helpful and supportive, especially when I was dealing with severe employer references. Couldn't say a bad word about the service. Sophie has been especially helpful and so friendly!
3rd March 2017
Frosts are very professional and have been excellent. Danielle has been my main point of contact and has been very helpful and efficient.thank you.
24th August 2016
I would like to thank Emily Buller for all her great help and support over the past 3 months which have been very stressful. She has help me come through this trying time many thanks for caring.
16th August 2016