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Why rent through Frost's?

Frost's are one of the largest lettings agents locally and provide an exceptional choice of property, of course we might not have that one special property thats just right for you but here's why we think you should try to rent with Frost's.

We are local property experts, always well informed about the properties we are marketing as well as local restaurants, schools and places to visit. We understand that a successful lettings business is one with happy tenants so we make sure that renting through us is as simple and convenient as possible.

We're established, reliable and trustworthy agent members of ARLA, the Property Ombudsman and a recognised client money protection scheme added for peace of mind.

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LOOKING AFTER YOUR PROPERTY AS IF IT WERE OUR OWN...

We specialise in Property Management and have a large in-house team. Every client gets their own personal property manager. Find out more...

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Tenant Fees

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in case of emergency...

A quick word of caution

 

You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.

Helpful Information

If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor

In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)

For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888

If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:

British Gas: 0800 107798 / Homeserve: 0330 123 0179

FOR MANAGED PROPERTIES:

The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.

Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.

Otherwise:

If you have no heating or hot water, or a water leak call:

- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’

- Space Heating and Plumbing 0800 158 4423

FOR NON-MANAGED PROPERTIES:

Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:

If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, below are some numbers to assist you:

If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.

A selection of three helpful downloads to guide you through your tenancy

Moving In

Moving In

Download our ‘Start of tenancy’ guide a helpful reminder at this busy time.

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During Tenancy

During Tenancy

Download our ‘During the tenancy’ guide to help when the unexpected happens.

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Moving Out

Moving Out

Download our ‘End of tenancy’ guide to assist you at the end of your tenancy.

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