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Frost's are one of the largest lettings agents locally and provide an exceptional choice of property, of course we might not have that one special property thats just right for you but here's why we think you should try to rent with Frost's.
We are local property experts, always well informed about the properties we are marketing as well as local restaurants, schools and places to visit. We understand that a successful lettings business is one with happy tenants so we make sure that renting through us is as simple and convenient as possible.
We're established, reliable and trustworthy agent members of ARLA, the Property Ombudsman and a recognised client money protection scheme added for peace of mind.
You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.
If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor
For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888
If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:
The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.
Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.
If you have no heating or hot water, or a water leak call:
- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’
- Space Heating and Plumbing 0800 158 4423
Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:
If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, below are some numbers to assist you:
If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.