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What our customers say about us

Excellent
Based on 1065 reviews
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Buying our property through Frost’s was the most straightforward process we have experienced. Nick and his team were efficient and friendly with high level communication skills, reliability and transparency. Highly recommended!
Frost's St Albans
I have sold 3 properties in the past 4 years and would always recommend Frosts. All different, a house sale that went to sealed bids to a buyer pulling out just before exchange! We then put the house back on the market and have just completed in record time. Always professional and great communication. Excellent
Frost's St Albans
Isha at Frosts was a true pleasure to work with. She was prompt in answering and sorting any of our queries which is much appreciated throughout the letting process. Would highly recommend
Frost's St Albans
I would like to thank Jackekine Taylor for her excellent support and professionalism. She explained everything clearly over the phone and followed up promptly afterwards to ensure the process was straightforward and fully understood. She aprovided high standard of service during renewal process and her communication has been consistent, reliable, and greatly appreciated.
Frost's St Albans
As a landlord, I had 17 years of excellent service from Frosts Lettings. They were professional, practical and prompt, as well as supportive. As I lived far away, it was a huge relief to know that Frosts were on hand to deal with any issues. When the time came to sell my house, I received outstanding service from the Sales department, and a sale was agreed and completed in a timely manner. On the basis of my experience, I can thoroughly recommend Frosts Lettings and Frosts Sales in Harpenden and St Albans.
Frost's St Albans
Frosts have sold two of my properties in the last 18 months, and Ben has been outstanding on both occasions. From start to finish, he was proactive in keeping me updated on progress, meaning I never once felt the need to chase for information. Ben was consistently reliable, approachable, and shared a wealth of knowledge throughout the entire process. I wouldn’t go anywhere else — the whole team at Frosts are excellent, professional, and polite. Elaine - St. Albans
Frost's St Albans
Isha, Ronni and the team at Frosts, were fantastic at helping us through the process and securing us our flat - would definitely recommend!
Frost's St Albans
A sale exchanged in 44days ,from agreed sale to exchange I have used Frosts for over 20years …. There is no better estate agent in St Albans , absolutely 1st class don’t waste your time with the rest !! Thank you again to all the team at Frosts for making it happen with care , thought & determination
Frost's St Albans
We’ve been using Frost’s in St Albans – specifically Neil’s team – for the past 10 years, and at this point they genuinely feel more like family than just a real estate agency. Over the years, they’ve helped us with both buying and selling, and every single time they have gone above and beyond. Their professionalism, honesty, local knowledge, and constant support have made what can often be a stressful process feel smooth and reassuring. Nothing is ever too much trouble, and they always make you feel like a priority. We highly recommend them to anyone looking for exceptional service.
Frost's St Albans
We started our tenancy with Frost’s in December, and considering it all happened right before the festive holidays, the team have been nothing short of amazing. They were very quick to reply and extremely helpful when it came to any issues we encountered. I really appreciate Isha, Ronni, Chloe and Ben — you’ve all been incredible in helping us settle into our new home! Thank you, guys — have a great year! Kind regards, 10CC
Frost's St Albans
Great team, with extra thanks to Rochelle Andrews who went above and beyond to help push the process forward, even personally remedying an unsatisfactory performance from my solicitor and fighting our corner in areas we weren't able to ourselves. We're very happy in our new home thanks to frosts.
Frost's St Albans
I recently purchased my house through Frosts and couldn’t be happier with the service. The team were fantastic, and Nick in particular went above and beyond to help at every stage. Communication was excellent and nothing was ever too much trouble. Thank you!
Frost's St Albans

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