What our customers say about us

Excellent
Based on 1134 reviews
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Can thoroughly recommend Frosts, they found us a buyer almost immediately bringing it to an exchange of contracts, all running smoothly and we were kept informed all the way. Well done..
Frost's St Albans
I recently secured a property from Frosts St Albans, after having been off work for 6 months with an industrial injury. Due to this nature it had been very difficult for me to be taken seriously by a landlord, as proving my income was impossible. having been out of work for so long. I dealt with Shelby Dunn. I told her my situation and was up front about my struggle thus far. She, from that point when above and beyond to arrange me viewings and ultimately get me into a property. Shelby is the most straight up, kind and understanding lettings agent I have ever come across. During the referencing process, it went back and forward for 3-4 days over and over again, and Shelby fought tirelessly to get me over the line when she could’ve thrown me in the bin and gone for any other easier candidate. I have rented with Frosts in the past and whilst they are efficient, professional and pleasant to deal with…..in my 10 years of renting, I’ve never come across a Shelby. And for this reason, I recommend her so highly to anyone, going forward. KG
Frost's St Albans
My valuer Tom Weaver was very friendly, professional and reassuring in his manner. This is the second time I have used Frosts and Tom to value and sell both homes. Nick found my buyer this time round and kept me informed regularly throughout the process. Rochelle and Nick kept the post sales progress running despite a lengthy conveyancing process. I would have absolutely no hesitation in recommending Tom , Nick and Rochelle and their services to others.
Frost's St Albans
An absolute 5-star experience from start to finish with Frosts for the sale on Sutton Road. We officially exchanged contracts today, and the entire team has been phenomenal throughout the journey. Nick has been brilliant leading the charge, keeping me completely updated, and driving everything forward to ensure next week's completion goes smoothly. A huge thank you also to Rochelle, Tom, and Jordan, who have all been incredibly proactive, supportive, and professional whenever I needed assistance. They operate as a seamless unit and made what could have been a stressful process feel entirely manageable. If you are selling a property in St Albans, Nick, Rochelle, Tom, and Jordan are the dream team you want in your corner!
Frost's St Albans
Fantastic experience finding a rental for my father with frost's. Shelby was professional and helpful throughout and kept me informed of the process as we went along. Highly recommend
Frost's St Albans
An absolute 5-star experience from start to finish with Frosts for the sale on Sutton Road. We officially exchanged contracts today, and the entire team has been phenomenal throughout the journey. Nick has been brilliant leading the charge, keeping me completely updated, and driving everything forward to ensure next week's completion goes smoothly. A huge thank you also to Rochelle, Tom, and Jordan, who have all been incredibly proactive, supportive, and professional whenever I needed assistance. They operate as a seamless unit and made what could have been a stressful process feel entirely manageable. If you are selling a property in St Albans, Nick, Rochelle, Tom, and Jordan are the dream team you want in your corner!
Frost's St Albans
Fantastic experience finding a rental for my father with frost's. Shelby was professional and helpful throughout and kept me informed of the process as we went along. Highly recommend
Frost's St Albans
Frosts were super helpful with our house exchange. Big should out to Nick for his hard work and constantly keeping us up to date and being extremely reactive to our questions during a very lengthly process. He was always an email away and regularly phoned us with an update and helped explain things during our first time purchase. Shout out to Rochelle as well, helping navigate lots of back and forth with our exchange.
Frost's St Albans
Really incredible experience working with Frost’s on our relocation to St Albans and property search. Everything moved very quickly and seamlessly and we were kept up to date throughout. A huge thank you to Shelby in particular who facilitated it all.
Frost's St Albans
Frosts were super helpful with our house exchange. Big should out to Nick for his hard work and constantly keeping us up to date and being extremely reactive to our questions during a very lengthly process. He was always an email away and regularly phoned us with an update and helped explain things during our first time purchase. Shout out to Rochelle as well, helping navigate lots of back and forth with our exchange.
Frost's St Albans
Really incredible experience working with Frost’s on our relocation to St Albans and property search. Everything moved very quickly and seamlessly and we were kept up to date throughout. A huge thank you to Shelby in particular who facilitated it all.
Frost's St Albans
Excellent customer service- and should single out Shelby who managed to get me a 2nd viewing at short notice on the same day as my wife's earlier viewing, which resulted in our securing the rental property. In addition, Shelby handheld us through the application process ensuring any negative friction was removed to achieve a good outcome for us as tenants and, I would assert, for the landlord. Highly recommended and a welcome improvement from some of the estate agents we have used in the past. Thank you!
Frost's St Albans

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