What our customers say about us

Excellent
Based on 1150 reviews
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I had a fantastic experience with Frosts while searching for my new flat. Shelby was incredibly patient throughout the whole process and took the time to really understand my requirements, making sure the property I found was just right. I experienced excellent communication throughout which is something I unfortunately have not had with other agents I have dealt with. The level of customer care was exceptional and I always felt listened to and supported throughout my search. I am so grateful for all of Shelby’s help and would highly recommend Frosts to anyone looking for a property. Exceptional service from start to finish! Thank you!
Frost's St Albans
Nick and Rochelle were very helpful throughout and helped keep things moving
Frost's St Albans
Emily and the Frosts' team made the entire application process very easy. They were very quick in helping us secure our house in St Albans and I would highly recommend them.
Frost's St Albans
⭐⭐⭐⭐⭐ We had a fantastic experience with Frosts and in particular with Ms Emily Woodham, who was absolutely brilliant throughout the whole process. As a family new to St Albans (and to England), finding the right home could have been quite stressful, but Emily made the entire experience feel straightforward and reassuring. She was professional, responsive, patient and genuinely took the time to understand what we were looking for. What really stood out was how helpful and approachable she was at every stage. She kept us informed, answered all our questions and went above and beyond to make sure everything moved smoothly. We’re now happily settled into our new home and Emily played a big part in helping us get there. We’re genuinely grateful for her support and would have no hesitation recommending Emily and Frosts to anyone looking for a home in St Albans. Thank you, Emily & Frosts.
Frost's St Albans
Really excellent estate agents. I’ve spoken to a lot of estate agents in st albans while looking for a flat to rent and Frosts was by far the most helpful and kind. All the staff i’ve interacted with have been lovely, especially when there’s been problems in the process which they’ve sorted out quickly. Isha was wonderful and Shelby really helped us out with securing our flat. 100% would go back to them :))
Frost's St Albans
I am delighted with the excellent service received from Nick Baker and the team at Frosts St Albans to achieve a successful sale of our family home. I have no hesitation in recommending Frosts services to anyone looking to market their property.
Frost's St Albans
Absolutely lovely experience as a buyer! The process was smooth from start to finish and Ben was always there to assist whenever we needed! Thank you so much to Ben, Thomas and the rest of the team for being so helpful and getting us our house! :)
Frost's St Albans
Great team to deal with. Ben was instrumental in my purchase. Definitely would recommend Frosts.
Frost's St Albans
Ben has been a pleasure to deal with throughout the whole process. I would definitely recommend Frosts.
Frost's St Albans
Nick and the team at Frosts were absolutely brilliant, we can’t fault them and the service we received when buying our first home in St Albans. The quality of care is second to none with Frosts and we have been so impressed throughout the process. 100% recommend going through Frosts!
Frost's St Albans
Nick, Tom and the whole Frosts team did a fantastic job. Wouldn’t hesitate to recommend.
Frost's St Albans
We had an incredible experience finding our new home in St Albans thanks to Shelby Dunn! Shelby understood our requirements to a T, curated properties that fit us perfectly, and gave us brilliant insights into the wider community. Big thanks also to Summer, who was brilliant with our viewings and made everything run so smoothly. Highly recommend Shelby and the team if you're looking for agents who genuinely care!
Frost's St Albans

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