Tenant's Fees

What fees can I expect to pay if I rent a property with frost's?

When you have agreed on the property of your choice, Frost's will provide you with an offer acceptance form. This helps explain not only the next stages of your application but any fee which is due before you sign your Tenancy Agreement and any fees which may become payable during and after the tenancy. This will also include confirmation of the agreed rent and the security deposit.

Below is a list of our current fee scales. This list is a guide only as many vary depending on the size of the property. If at any time you are interested in a property, please ask a member of staff for a full breakdown of fees that may be payable before, during and after a tenancy.

Most fees shown are Inclusive of VAT at 20%*

Tenant Expenses (Including VAT)
Administration Fee Single Application

Payment required upon acceptance of application by Landlord

Administration Fee for Each Additional Tenant


Payment required upon acceptance of application by Landlord

Administration Fee Company


Payment required upon acceptance of application by Landlord

Administration Fee Guarantor


Payment required upon acceptance of application by Landlord

Re-Issue of Tenancy Agreement£150
Additional Expenses (Including VAT)
Weekend/Bank Holiday Key Collection and Move In£150
Tenancy Renewal£90
Adding/Taking Off Tenant Mid Tenancy


A reference charge will also be incurred

Written Reference

£24 (each tenant)

Check Out FeeTBC (depends on the size of the property)
Contract to Access Service£24 per hour
Failed Direct Debit or Standing Order, Set Up/Cancellation£24
Early Surrender Fee£400


Client Money Protection is provided by Propertymark. The redress scheme for Frost's is The Property Ombudsman Scheme.

References - Frost’s require satisfactory references, therefore you will need to complete in full the attached offer form, and then return it to the relevant branch as soon as possible. In addition all applicants will be asked to provide passport and all Visa documents to satisfy the Immigration Act 2014. These documents will need to be presented in person to one of our offices and verified by a member of staff, copies will not be accepted. If there is a problem with your references, it may be necessary for someone to stand as guarantor on your behalf and if this is the case then they must, a) be in a position to provide satisfactory references and, b) sign a Deed of Guarantee, before being accepted as a suitable guarantor. Once your offer has been accepted we will send you a link via email with an application to complete in full. Once your references have been approved and all details of the tenancy agreed, the Tenancy Agreement will be drawn up by our Property Management Department. All queries will then be dealt with by this department – Property Managers can be contacted on 01727 861199, (the department is open Monday to Friday 9.00am – 6.00pm). Please note that during the course of the tenancy Frost’s reserve the right to reapply for references at any stage and you are also obliged to notify Frost’s of any change of circumstances/status.


Administration fee  - To cover administration costs, referencing and drawing up the tenancy documentation. Please note that the payment of this fee does not in any way constitute an acceptance of you as a tenant and should the proposed tenancy not proceed due to unacceptable references or should you decide not to proceed for any reason then this fee will be forfeited. (Should the landlord withdraw the fee will be refunded to you). Frost’s reserve the right to modify its terms and conditions at any time. All fees, additional charges and prices are subject to change without prior notice.


Rent and deposit - Rent is paid monthly in advance, by standing order to be received on the anniversary of the tenancy start date. As it takes banks several days to process standing orders it will be dated at least four days in advance of the rent due date to ensure funds clear in time and you do not go in to arrears. The rent due date cannot be changed at a later stage therefore please ensure your finances are arranged accordingly. A dilapidations deposit, equivalent to one and a half month’s rent, is required. This will be held by Frost’s (as stakeholders), or the landlord, throughout the tenancy and will be returned as soon as possible after the end of tenancy check, less the cost of any dilapidations/damages/cleaning/missing items/rent arrears and any other costs or losses incurred due to a breach of the terms of the Tenancy Agreement. As a regulated and Bonded Agent we endeavour to provide a fair and equitable tenancy agreement and service to both our Landlords and Tenants. With this in mind all our Tenancy Agreements where we will hold the deposit during the term of the tenancy will be registered with MyDeposits.co.uk. (Please note that the deposit cannot be used for rent during the course of the tenancy). Compliance with Mydeposits.co.uk requires that in case of a joint tenancy a lead tenant must be nominated who will act on behalf of all the tenant party. The lead tenant must be one of the tenants party to the joint tenancy. The scheme will only correspond with the lead tenant throughout the duration of the tenancy agreement or in the event of a dispute. It is expected that all other tenants’ party to the joint tenancy have agreed to the name of the lead tenant and understand that the scheme will only correspond with the lead tenant. Additionally a valid forwarding address must be provided to allow correspondence beyond the tenancy. The first month’s rent and deposit must be paid on or before the start of the tenancy. If the tenancy is to start on a weekend then signed documentation and all charges must be received by Frost’s no later than midday on the preceding Friday. Payment must be in the form of cash, (For amounts of £10,000 or more Frost’s require a receipt from the issuing bank/building society and photo identification.) Bankers Draft or Building Society cheque made payable to Frost’s Estate Agents. (If you do insist on paying by personal cheque then you must allow at least TEN working days for this to clear, prior to the commencement of the tenancy).


Property check-out - Whilst the landlord is responsible for providing a full inventory at the commencement of your tenancy, it is your responsibility to pay for an inventory check at the end of your tenancy. Since the cost will vary according to the size of the property and whether it is furnished or unfurnished, please contact the Property Management department for details.


Renewal/extension of tenancy  - Under the terms of the Tenancy Agreement you are obligated to notify Frost’s of your intentions, at least one month prior to the expiry of your tenancy. If you wish to renew/extend for a further period there will be a charge for the preparation of the paperwork.


Early Surrender Fee  - £400 including VAT plus liability for rent until the day a new tenant commences tenancy plus any fees usually payable by the landlord, the landlord may also request specific terms to be agreed, this will be discussed with you at the time (at the landlord’s discretion).


Repairs & Maintenance - At the commencement of your tenancy you will be advised who is managing the property i.e. Frosts, or the Landlord. If there is the need for a repair/maintenance at the property then you must notify the appropriate party as soon as possible. If the Landlord is managing their own property then Frost’s cannot authorise any works on his/her behalf. Please note that even if Frost’s are the managing agents of the property, they cannot always authorise works to commence immediately, in some instances it may be necessary to obtain estimates prior to the Landlord giving permission to proceed. Should you not be available when a contractor requires access and Frost’s are managing the property, we can provide the contractor with a set of keys for the property, with your permission. However in instances where contractors are not able to collect keys, it is your responsibility to provide access. If it is impossible for you to be present then Frost’s can offer a service of waiting at the property on your behalf, the charge for this service is listed in additional expenses. Please note that the independent contractors that Frost’s instruct are known to be suitable and trustworthy, however Frost’s cannot be held liable for any loss or damage whilst repairs are being carried out.

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