Looking after your property as if it were our own

We are proud of our dedicated Property Management team who provide a comprehensive and professional service to Landlords supporting them on every step of the journey whilst also being responsive to the needs of tenants.

The majority of our clients instruct us to manage their investment and the key to our success is that we allocated you your personal property manager who will build a positive relationship with you that strengthens over time.

A HUGE THANK YOU! To all our Landlords who voted for us

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Property Management with Frost's

A single point of contact

Your dedicated property manager will call to introduce themselves, assist with the pre-tenancy paperwork and preparation including safety checks.


Property Inspections

Regular and thorough property visits allows us to assess how your property is being treated and with our eye for detail we can pick up any minor maintenance before it becomes a major issue.

Property Maintenance

With 700 properties in our managed portfolio we have built up a valuable list of reputable, reliable and accredited contractors which are all vetted and referenced by us. This helps get maintenance done efficiently and saves our clients money.


Managing the check out process

We organise the check-out, negotiate deposit deductions where necessary, evaluate dilapidation claims and deal with any disputes.

Get in touch with your local Property Management team who will be happy to help

Contact Property Management

Meet our Property Management team...

Melanie Hughes 2

Melanie Hughes,  MARLA 

Head of Property Management

After having worked in various sectors of the property industry for the last 10 years, I joined Frosts Property Management team in July 2013 and really felt like I had found my niche. I thrive on the busy environment and enjoy developing lasting relationships with my landlords and tenants. With the support of Frosts, I have continued my career development and am very proud to now be responsible for the department and the fabulous members of my team. 

Sam Stockwell 1c

Sam Stockwell, MARLA

Senior Property Manager

I first joined Frost’s in 2004 as a Weekend Assistant in the Lettings Department whilst my children were young. I have gradually increased my working days over the years working in both Lettings and Property Management as additional support. As my family have grown up my job role has developed to that of a Property Manager. I enjoy working in the busy and often challenging environment, with a great team.

Jack Birch 1

Jack Birch, MARLA

Senior Property Manager

I have been working in the property industry for the last five years, my previous role covered lettings, sales, and property management.

I completed my professional ARLA qualification in 2017, this has given me the knowledge to advise clients accordingly and confidently.

I joined Frost's because of their excellent reputation and large portfolio, and that It would be a good way to develop my career and professional development.

Frosts is a great company to work for I am looking forward to working with my landlords and tenants in the future.  In my free time I regularly attend the gym five days a week before work, and I am also a keen musician.


Kitty Hills 1

Kitty Hills, MARLA

Property Manager

Following university, I have worked in property management for over 4 years and joined Frost’s in November 2018. I have recently completed my MARLA qualification and am keen to continue to expand my knowledge within the property sector. Having grown up and been to school in St Albans, I am extremely familiar with the area and enjoy managing a diverse portfolio of local properties.

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Hollie Taylor

Property Manager

I have worked within the property industry for 4 years, joining Frosts in July 2017. I have previously worked for a national Estate Management company, and therefore have lots of experience in block management, as well as property management. I believe that giving excellent customer service is the key to building a good relationship with the Landlords and Tenants within my portfolio.

Chloe Weston 1

Chloe Weston

Property Manager

I started working in the property industry in 2016 for a local independent estate agent where my role was based in lettings and property management.   I joined Frost's in March 2019 to enhance my knowledge and specialise in property management. The thing I enjoy most about my job is building relationships with my landlords, getting to know their properties and being their dedicated point of contact. I have already enhanced my knowledge in dealing with all kinds of situations and I am currently studying my towards my ARLA qualification.  Outside of work I enjoy exploring new places and meeting new people.

Elena Bliznakovska 2

Elena Duff

Property Management Assistant

I’ve worked in property industry in London and Harpenden for nearly 10 years now and joined the Property Management team at Frost’s St.Albans branch in March 2011. I am currently looking after the gas safety checks for all the properties but also happy to assist my colleagues when needed . I enjoy living in and exploring Hertfordshire.

Sue Webb 1

Sue Webb

Lettings Administrator

I have lived in St Albans and the surrounding area all of my life so I know the area very well! I have worked in the property industry as an Administrator for several years , enjoying meeting Landlords and Tenants along the way.  I joined frost’s Property Management team earlier this year as Lettings Administrator, where I have been made to feel very welcome and part of the team.  I enjoy being in a busy environment giving support to my colleagues where and when I can who support each other it makes coming to work a pleasure.

in case of emergency...


You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.


If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor

In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)

For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888

If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:

British Gas: 0800 1077798 / Homeserve: 0330 123 0179


The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.

Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor. Please also email your property manager or leave a message on our out of hours answer phone detailing the problem and actions taken.


If you have no heating or hot water, or a water leak call:

- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’


Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:

If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, above are some numbers to assist you:

If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.

Guide for Tenants and Landlords


Moving In

Download our ‘Start of tenancy’ guide a helpful reminder at this busy time.


During Tenancy

Download our ‘During the tenancy’ guide to help when the unexpected happens.


Moving Out

Download our ‘End of tenancy’ guide to assist you at the end of your tenancy.