Property Management with Frost's

A single point of contact

Your dedicated property manager will call to introduce themselves, assist with the pre-tenancy paperwork and preparation including safety checks.

Property Inspections

Regular and thorough property visits allows us to assess how your property is being treated and with our eye for detail we can pick up any minor maintenance before it becomes a major issue.

Property Maintenance

With 700 properties in our managed portfolio we have built up a valuable list of reputable, reliable and accredited contractors which are all vetted and referenced by us. This helps get maintenance done efficiently and saves our clients money.

Managing the check out process

We organise the check-out, negotiate deposit deductions where necessary, evaluate dilapidation claims and deal with any disputes.

Get in touch

Contact Property Management

Meet our Property Management team...

Melanie Hughes, MARLA

Head of Property Management

After having worked in various sectors of the property industry for the last 10 years, I joined Frosts Property Management team in July 2013 and really feel like I have found my niche. I thrive on the busy environment and enjoy developing lasting relationships with the landlords and tenants in my portfolio.

Sam Stockwell, MARLA

Senior Property Manager

I first joined Frost’s in 2004 as a Weekend Assistant in the Lettings Department whilst my children were young. I have gradually increased my working days over the years working in both Lettings and Property Management as additional support. As my family have grown up my job role has developed to that of a Property Manager. I enjoy working in the busy and often challenging environment, with a great team.

Natalie Lawlor, MARLA

Property Manager

I have always lived in the St Albans area and developed my career at Frosts. Recently I moved into property management after gaining several years' experience in both sales and lettings. I now have a comprehensive knowledge of every aspect of the business which Frost's can offer to our clients, ensuring a top level service is given to cover all their property dealings.

Kitty Hills, MARLA

Property Manager

Following university, I have worked in property management for over 4 years and joined Frost’s in November 2018. I have recently completed my MARLA qualification and am keen to continue to expand my knowledge within the property sector. Having grown up and been to school in St Albans, I am extremely familiar with the area and enjoy managing a diverse portfolio of local properties.

Hollie Taylor

Property Manager

I have worked within the property industry for 4 years, joining Frosts in July 2017. I have previously worked for a national Estate Management company, and therefore have lots of experience in block management, as well as property management. I believe that giving excellent customer service is the key to building a good relationship with the Landlords and Tenants within my portfolio.

Elena Duff

Property Management Assistant

I’ve worked in property industry in London and Harpenden for nearly 10 years now and joined the Property Management team at Frost’s St.Albans branch in March 2011. I am currently looking after the gas safety checks for all the properties but also happy to assist my colleagues when needed . I enjoy living in and exploring Hertfordshire.

in case of emergency...

A QUICK WORD OF CAUTION

You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.

HELPFUL INFORMATION

If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor

In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)

For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888

If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:

British Gas: 0800 1077798 / Homeserve: 0330 123 0179

FOR MANAGED PROPERTIES:

The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.

Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.

Otherwise:

If you have no heating or hot water, or a water leak call:

- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’

- Space Heating and Plumbing 0800 158 4423

FOR NON-MANAGED PROPERTIES:

Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:

If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, above are some numbers to assist you:

If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.