Looking after your property as if it were our own

We are proud of our dedicated Property Management team who provide a comprehensive and professional service to Landlords supporting them on every step of the journey whilst also being responsive to the needs of tenants.

The majority of our clients instruct us to manage their investment and the key to our sucess is that we allocated you your personal property manager who will build a positive relationship with you that strengthens over time.

Property Management with Frost's

A single point of contact

Your dedicated property manager will call to introduce themselves, assist with the pre-tenancy paperwork and preparation including safety checks.

 

Property Inspections

Regular and thorough property visits allows us to assess how your property is being treated and with our eye for detail we can pick up any minor maintenance before it becomes a major issue.

Property Maintenance

With 600 properties in our managed portfolio we have built up a valuable list of reputable, reliable and accredited contractors which are all vetted and referenced by us. This helps get maintenance done efficiently and saves our clients money.

 

Managing the check out process

We organise the check-out, negotiate deposit deductions where necessary, evaluate dilapidation claims and deal with any disputes.

Meet our Property Management team...

Nathan Read 2

Nathan Read, MARLA

Head of Property Management   

With 8 years’ experience in Property Management there isn’t much I haven’t encountered! I oversee our dedicated and passionate team of Property Managers and our constant goal is to provide the highest level of service to our landlords and tenants. We are proactive, solution-driven, and always looking in the long-term best interests of our clients. All our staff are ARLA qualified, or working towards this, so rest easy- you’re in safe hands.

I’m an avid chef (with debatable results) and enjoy socialising with family & friends in my down time.

Melanie Hughes 2

Melanie Hughes,  MARLA 

Deputy Head of Property Management

After having worked in various sectors of the property industry for the last 10 years, I joined Frosts Property Management team in July 2013 and really feel like I have found my niche. I thrive on the busy environment and enjoy developing lasting relationships with the landlords and tenants in my portfolio. 

Sam Stockwell 1c

Sam Stockwell, MARLA

Senior Property Manager

I first joined Frost’s in 2004 as a Weekend Assistant in the Lettings Department whilst my children were young. I have gradually increased my working days over the years working in both Lettings and Property Management as additional support. As my family have grown up my job role has developed to that of a Property Manager. I enjoy working in the busy and often challenging environment, with a great team.

Natalie Morgan 2

NATALIE LAWLOR, MARLA

PROPERTY MANAGER

I have always lived in the St Albans area and developed my career at Frosts. Recently I moved into property management after gaining several years' experience in both sales and lettings. I now have a comprehensive knowledge of every aspect of the business which Frost's can offer to our clients, ensuring a top level service is given to cover all their property dealings.

Georgie Middleton1

Georgina Middleton, MARLA

Property Manager

I have worked in the property industry for two years, joining Frost's at the beginning of 2017. I am thoroughly enjoying looking after a large portfolio of differing properties and dealing with landlords and tenants. I also enjoy keeping abreast of new property regulations which change constantly. Outside of work I enjoy socialising in St Alban's and keeping fit in my local gym.

HCP 6798

Hollie Taylor

Property Manager

I have worked within the property industry for 4 years, joining Frosts in July 2017. I have previously worked for a national Estate Management company, and therefore have lots of experience in block management, as well as property management. I believe that giving excellent customer service is the key to building a good relationship with the Landlords and Tenants within my portfolio.  

 

Lesley Jones  2

LESLEY JONES

SECRETARY

I joined Frost’s as a secretary in the Property Management Department in a part-time role in 2001 after having worked in the banking sector since leaving school. My role rapidly expanded and so progressed to a full time role the following year. This year, I have reverted back to a part time role. I provide administrative support to all of our property Managers who service the Managed and let/rent properties. 

Elena Bliznakovska 2

ELENA DUFF

PROPERTY MANAGEMENT ASSISTANT

I’ve worked in property industry in London and Harpenden for nearly 10 years now and joined the Property Management team at Frost’s St.Albans branch in March 2011. I am currently looking after the gas safety checks for all the properties but also happy to assist my colleagues when needed . I enjoy living in and exploring Hertfordshire.

in case of emergency...

A QUICK WORD OF CAUTION

You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.

HELPFUL INFORMATION

If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor

In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)

For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888

If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:

British Gas: 0800 1077798 / Homeserve: 0330 123 0179

FOR MANAGED PROPERTIES:

The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.

Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.

Otherwise:

If you have no heating or hot water, or a water leak call:

- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’

- Space Heating and Plumbing 0800 158 4423

FOR NON-MANAGED PROPERTIES:

Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:

If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, above are some numbers to assist you:

If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.

Guide for Tenants and Landlords

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Discover

Download a comprehensive 'Landlords Guide' covering all aspects including safety legislation.

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Moving In

Moving In

Download our ‘Start of tenancy’ guide a helpful reminder at this busy time.

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During Tenancy

During Tenancy

Download our ‘During the tenancy’ guide to help when the unexpected happens.

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Moving Out

Moving Out

Download our ‘End of tenancy’ guide to assist you at the end of your tenancy.

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What people are saying about us

For the last few years Frosts have done everything we requested and without issue. They truly deliver an exceptional service for landlords and tenants and the teams they use are professional and trustworthy.

30th March