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We are proud of our dedicated Property Management team who provide a comprehensive and professional service to Landlords supporting them on every step of the journey whilst also being responsive to the needs of tenants.
The majority of our clients instruct us to manage their investment and the key to our sucess is that we allocated you your personal property manager who will build a positive relationship with you that strengthens over time.
A single point of contact
Your dedicated property manager will call to introduce themselves, assist with the pre-tenancy paperwork and preparation including safety checks.
Regular and thorough property visits allows us to assess how your property is being treated and with our eye for detail we can pick up any minor maintenance before it becomes a major issue.
With 600 properties in our managed portfolio we have built up a valuable list of reputable, reliable and accredited contractors which are all vetted and referenced by us. This helps get maintenance done efficiently and saves our clients money.
Managing the check out process
We organise the check-out, negotiate deposit deductions where necessary, evaluate dilapidation claims and deal with any disputes.
With 8 years’ experience in Property Management there isn’t much I haven’t encountered! I oversee our dedicated and passionate team of Property Managers and our constant goal is to provide the highest level of service to our landlords and tenants. We are proactive, solution-driven, and always looking in the long-term best interests of our clients. All our staff are ARLA qualified, or working towards this, so rest easy- you’re in safe hands.
I’m an avid chef (with debatable results) and enjoy socialising with family & friends in my down time.
After having worked in various sectors of the property industry for the last 10 years, I joined Frosts Property Management team in July 2013 and really feel like I have found my niche. I thrive on the busy environment and enjoy developing lasting relationships with the landlords and tenants in my portfolio.
I first joined Frost’s in 2004 as a Weekend Assistant in the Lettings Department whilst my children were young. I have gradually increased my working days over the years working in both Lettings and Property Management as additional support. As my family have grown up my job role has developed to that of a Property Manager. I enjoy working in the busy and often challenging environment, with a great team.
I have always lived in the St Albans area and developed my career at Frosts. Recently I moved into property management after gaining several years' experience in both sales and lettings. I now have a comprehensive knowledge of every aspect of the business which Frost's can offer to our clients, ensuring a top level service is given to cover all their property dealings.
I have worked in the property industry for two years, joining Frost's at the beginning of 2017. I am thoroughly enjoying looking after a large portfolio of differing properties and dealing with landlords and tenants. I also enjoy keeping abreast of new property regulations which change constantly. Outside of work I enjoy socialising in St Alban's and keeping fit in my local gym.
I have worked within the property industry for 4 years, joining Frosts in July 2017. I have previously worked for a national Estate Management company, and therefore have lots of experience in block management, as well as property management. I believe that giving excellent customer service is the key to building a good relationship with the Landlords and Tenants within my portfolio.
I joined Frost’s as a secretary in the Property Management Department in a part-time role in 2001 after having worked in the banking sector since leaving school. My role rapidly expanded and so progressed to a full time role the following year. This year, I have reverted back to a part time role. I provide administrative support to all of our property Managers who service the Managed and let/rent properties.
I’ve worked in property industry in London and Harpenden for nearly 10 years now and joined the Property Management team at Frost’s St.Albans branch in March 2011. I am currently looking after the gas safety checks for all the properties but also happy to assist my colleagues when needed . I enjoy living in and exploring Hertfordshire.
You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.
The Property Management Department is open Monday to Friday, 9am to 6pm. If the Property Management Department is closed for the weekend, you can contact our Lettings Team on Saturday between 9am and 5pm for emergencies, and they will be able to help.
Outside of these hours, if you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor.
If you have no heating or hot water, or a water leak call:
- Marshall McGeever, 0208 950 4440 – and listen to the message to get the mobile number of the ‘on call engineer’
- Space Heating and Plumbing 0800 158 4423
Please call your landlord directly or any emergency number they have provided. If you are unable to contact them:
If you experience an emergency concerning lack of Gas, Electricity or Water, or fear there may be a leak, please do call an emergency contractor, above are some numbers to assist you:
If you have an internal water leak, please try to locate your stopcock and then call an emergency plumber.
Download a comprehensive 'Landlords Guide' covering all aspects including safety legislation.Discover
Download our ‘During the tenancy’ guide to help when the unexpected happens.Discover
From the moment we walked into their office we were greeted warmly & introduced to Sophie Hutchinson, Senior Lettings Negotiator. Sophie had a smile on her face & was able to assist us that very day by showing us 4 properties to lease. We recently moved to St Albans from Abu Dhabi & we were trying to find a house in time for our shipping container to arrive from the UAE. Sophie treated our situation with urgency & professionalism. Within a week we found the perfect house & Sophie remained by our side through the process. I highly recommend Frosts/Sophie if you are looking to rent a property. Thank you also to Rose, Clara and Melanie for their assistance.
Lily and Georgina were absolutely brilliant throughout and super helpful as I moved into my rental property. They have always responded quickly and gone the extra mile to try and help. Highly recommended!
Speaking as tenants of a rental property managed by Frosts, my husband and I have been very impressed with every single interaction we have had with the staff there. They are consistently friendly and helpful, their communications are clear and timely, and the company as a whole comes across to us as very fair with a good ethos. Happy to recommend!
I received an absolutely fantastic service from the team at Frosts in Harpenden! Lily and Georgina could not have been more helpful in making sure I secured the perfect rental property for me in Harpenden. A truly 5 star service. Thank you.
Excellent service on both buying and then letting out. Professional communication and friendly approach. Def recommend Stuart, Sarah and the team at Frosts.
Can't recommend Frosts enough, great agents to deal with, from initial chats with Sophie who set us up with the viewing, was always eager & keen to help throughout the process and seemed genuinely happy for us with the moving. We wanted to see the property for second time, and Sophie was very happy and supportive to do so. We have been looked after by Sarah with the second viewing, who shared her own experience living in St Albans, and showing us nearby parks and playground for our little boy. We can't thank enough to Sophie, Sarah and whole Frost's team with their fantastic and friendly support.
Nice to meet agents who seem to actually want to help people and see them happy.
Thank you very much all for your help!
Frosts have been our letting agent for 4 years and have always been a pleasure to deal with - they're prompt, efficient, polite and communicate very well with us.
Georgina Middleton proved she was a real professional.She really helped me during my move.She calmed me down when I was feeling so agitated and worried.She tells me it will be ok.She is calm and always ready to listen to me.She is a real professional and hard working.I will recommend her and Frost estate agent anytime.
13th May 2018
Carla van Wyk
Rose Johnson was superb! She has been extremely professional and diligent during this year that we have been searching for our perfect home rental. Thank you Rose for everything and thank you for your patience with me and our search! I wanted to get a rental through Frosts as I was so impressed with the level of service received- from the first point of contact, getting replies from rightmove to accommodating me with a viewing time that suites me and then finding us our perfect place! I'm delighted to be going through Frosts! Well deserved and thank you.
10th May 2018
Sophie Hutchinson in the Lettings department took really good care of us. We have two kids aged 2.5 yr and 7 months, life is full on. We needed more space for the kids and the plan was to let our masionette out and rent a house with a private garden. Sophie delivered on everything she told us and she managed to find us a great house to rent as well. Our property achieved full asking price within one week of marketing. A lot of agents talk a lot, but never listen. Sophie listens well and actions what you have asked her to do. Thanks Sophie the kids love the new house.
25th April 2018
The biggest thank you to Sarah Twigg who was assigned to show us properties and have understood straight away our requirements and have matched us up with the perfect property. Very grateful for the service she provided. Friendly, honest and reliable.
gareth van dagger
Rose was fantastic to deal with and very responsive to all requests when renting a property from Frost's. Would highly recommend!
Very happy with the assistance of Rose at Frosts to help me find the property I was looking for! Thank you for the guidance!!
Many thanks to Frosts’s Letting Service especially to Sarah Twigg for her guidance & to Samantha Stockwell. Would recommend.
Sarah Twigg helped my boyfriend and I with our rental property and she couldn’t have been more helpful! Really pleasant, easy process - especially since this was our first renting experience! Highly recommended.
Many thanks to Lilly and Georgina for all your help.
2nd April 2018
Best Lettings Negotiator!
I was assisted by Rose Johnson who helped us negotiate and guided impeccably. She was prompt, polite and did follow up well. We had been house hunting in St Albans for a while and have met a few agents. Most of them were indifferent or provided bare minimum input. What made Rose and her service stand out was the ability to provide a personalised experience and follow up without making one feeling badgered to make a deal. A 5 star service.
For the last few years Frosts have done everything we requested and without issue. They truly deliver an exceptional service for landlords and tenants and the teams they use are professional and trustworthy.
Daniel Arboitte dos Santos
I had the luck to have Sophie in my case! Not only she was always on time and ready for questions, but was very professional and extremely polite on my viewings. She knew the property and the landlord well, and was helpful even with my weird requests for room measurements! Five starts from beginning to end!
My husband and I have been looking for a place in St Albans. From the beginning Frost have been so helpful and so efficient. Rose Johnson and Sophie Hutchinson are superb. Having not met them but receiving such excellent service. Keep it up guys !!!
Excellent service from Sophie and the team at Frost’s. They organised everything from the viewing to moving with a very quick turnaround.
Had such a positive experience with Frost. Friendly. Honest. And really felt they had our best interests at heart. Worked closely with Sarah Twigg to secure our rental property and now with Melanie Hughes who manages it. Very impressed. Would definitely recommend to a friend. And love my new house!
Ines TelesMy experience with Frost’s has been excellent! Their service level is highly professional, easy and convenient. Ideal for busy working professionals! Sarah - Lettings Consultant was very diligent and helpful in assisting me, finding the home that best suited my requirements. Their home visits staff was equally great, especially Sarah, who could empathize with a Mum needs. Frost’s Property Manager- Hollie is always attentive and any necessary maintenance repairs are carried out very quickly.29th January
Our experience of Frost's was a delight. The team were knowledgeable and the service was so efficient. It took about 48 hours from saying yes to a property to having all the paperwork done and getting it secured. We were so impressed. Finding a new place to rent can be so stressful, however we found this time to be a dream. Thanks so much to Sophie and the rest of the team (including the lovely people who showed us around the house twice). Amy and Jon
Experiences when moving house are usually incredibly stressful, complicated and timescales long. I have also had previous bad 'moves' within the rental market. Lily was fast with documents being sent to me, the viewing itself initially was arranged within two days, the process explained perfectly and constant communication with me with relevant updates. From seeing a property online, references, to signing my contract and getting the keys took just under 6 days. This is INCREDIBLE. Thank you to Lily and the team for the amazing service, patience and friendly atmosphere. Kate - Harpenden
A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, clear and throughout, with none of the heavy-handedness, spurious fees or dodgy lease clauses I've encountered elsewhere. And the sales team - we've spoken with Tom, Daniela and the progressor Sarah - have been a pleasure to deal with. They have been very proactive throughout the process and ensured that we have had all the viewings and information we might want. They made us feel that they are as happy for us - and pleased to help - as for the sellers. I'd definitely use them myself and recommend them to others.
Phillip BransgroveBrilliant service - very pleased to be working with lily and the team!6th December
Sophie at Frosts was so helpful and professional. I have experience as a landlady with two rental properties for 10 years. I think Frosts is now my first contact for any future rentals.
Lucy HartHighly recommend Frosts. I have bought through them and they now manage my rental property and have done for over 8 years. They are, without fail, extremely professional and efficient as well as being nice people to deal with.1st December
Great service and results. Listened to our needs and offered practical advice. I have been both tenant and landlord and they care for both parties.
Lily and the team at Frost's were exceptionally professional when letting our house. Through lots of changes of direction when thinking of moving they were patient with us and helpful throughout. Our house was let extremely quickly and the process of getting everything ready for the tenants was made easy. I would highly recommend them.
Yet another great experience with Frosts especially Lily Fowler our advisor, what an absolute Star!
21st May 2017
I would like to say a massive thank you to Lily Fowler at Frost's Estate Agents in Harpenden. She couldn't have been more helpful and efficient.
She is polite and professional and made the search for our new home a very easy process throughout. She also has contacted us since our move to see how we are getting on in our new home :)
Many thanks again Lily :)
17th May 2017
Really helpful and friendly company. We have moved twice with Frosts now and they have made it so simple and stress free. Definitely would recommend.
8th March 2017
Very helpful and supportive, especially when I was dealing with severe employer references. Couldn't say a bad word about the service. Sophie has been especially helpful and so friendly!
3rd March 2017
Frosts are very professional and have been excellent. Danielle has been my main point of contact and has been very helpful and efficient.thank you.
24th August 2016
I would like to thank Emily Buller for all her great help and support over the past 3 months which have been very stressful. She has help me come through this trying time many thanks for caring.
16th August 2016