We are open!
We're pleased to say all our branches are now open.
In line with government guidance all our branches and some of our head office sites are now open, having applied our COVID-19 governance framework including risk assessments.
We are pleased to confirm that we operate a “COVID-19” secure environment.
Visiting our branches
Whilst our branches are now open, we ask that you call to make an appointment to see us. This allows us to ensure that we only have the permitted number of customers in our branches at any time and that we have an agent available to see you. Please note, under current Government guidance you will be required to wear a face mask whilst in branch
Our branch opening hours can be found on our branch pages.
Track and Tracing data
To support the NHS Test and Trace in England, Test and Protect in Scotland and Test, Trace, Protect in Wales some organisations in certain sectors of the economy can volunteer to collect the details, and maintain records, of staff, customers and visitors on their premises. Participation in this scheme for both businesses and individuals is voluntary. Just so you know, we always record customer enquiries in our customer system in order to provide our services to you and your rights over the use of the data are unchanged and outlined in our Privacy Notice. However on request from the relevant Government Agency we will provide your contact information to support the wider public interest of suppressing the COVID-19 virus. Please let us know if you would prefer for us not to share your data in this way.
We are now able to provide physical viewings in properties, however we ask customers to do a virtual viewing first (if available) to reduce the number of times we're visiting a property. We have produced some guides so you know what to expect on the day and how we are keeping viewings safe for both accompanied and unaccompanied viewings.
Just to reassure you, we have used the Government Guidance for Working in Other People's Homes as the basis for our assessments and have produced the required risk assessment. This ensures our visits are carried out in a safe manner for you and our staff.
Frost's guide to safe viewings
Safe property viewings
Whether you're viewing a property to buy or let or a seller or landlord worrying about having people in your property, find out more about how we're making property viewings safe for everyone.
Booking a valuation
It's now possible for us to visit your property to do a valuation. We've prepared special guidelines for you and our teams to minimise the risk of spreading COVID-19 such as handwashing, and social distancing. We'll send you these guidelines in advance of the valuation appointment.
Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.
If you want to speak to a professional adviser about your mortgage, you can book an appointment below.