We pride ourselves on our ethics and professionalism, we've been selling and letting property in this area since 1992. We always take the long view that good service and good advice will be repaid in customer loyalty whilst those looking to make 'a quick buck' come and go.
Even if it costs us money we will do what’s right for our customers.
Our staff are trained in the 'Frost's Way' from induction and we support them to take the industry exams and qualifications.
As a customer or potential customer we hope you will be reassured of our ethical stance by our membership of the following bodies.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
There is currently no mandatory regulation of estate agents. By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.
Safeagent is the UK’s leading accreditation scheme for lettings and management agents operating in the Private Rented Sector. Established in 1999 by the Empty Homes Agency as The National Approved Letting Scheme (NALS) with the backing of the industry, the aim was to establish a single badge for consumers to look for and understand the service and protections a firm offered through adherence to strict accreditation criteria. Recently rebranded as safeagent, they are well-respected – recognised by Government, consumer groups and industry bodies. Safeagent is the only agent organisation whose sole focus is consumer protection, operating across the UK on a not-for-profit basis.
Safeagent operates a Government approved Client Money Protection Scheme protecting landlords and tenants money held by our agents.
'My Deposits' provide a simple deposit protection solution for landlords, letting agents and tenants. It’s a legal requirement for landlords and letting agents to protect their tenants’ deposits with a government scheme such as mydeposits.
Safely protecting tenants’ deposits across England and Wales.