Our Team

ELIZABETH BROOKES    

Liz Brookes 2

Senior Lettings Manager

STUART DUTTON

Stuart Dutton 4

Sales Team Leader

MATTHEW BRAND

Matt Brand (3)

Sales Manager

HOLLIE TAYLOR

HCP 6798

Property Manager

Daniel Kirk 

Dan Kirk 2

What do you do?

Associate Director 

What do you enjoy about your role?

I love the challenge of running the biggest and busiest office in St Albans. Also, working closely with my sales team and focusing on all of their individual development needs, helping them improve their skill sets to get the very best out of our team.

What do you enjoy about working for Frost's?

I love the ambition and drive the company has, to be successful. The foundation has been set over the last 20 years and we are now the clear market leader within St Albans always looking to continually improve everything we do throughout the business. Our results are built on hard work, team work and commitment to understanding our clients needs and exceeding their expectations.

What is your proudest professional achievement?

Having been an agent for 16 years, being promoted to Associate Director for Frosts was a very proud moment considering we are such a well-established and highly regarded Estate Agent. The market is constantly creating new challenges within the industry but Frosts continue to lead from the front with innovation, people development and a passion for delivering exceptional service, something I am also very proud of.

Elizabeth Brookes    

Liz Brookes 2

What do you do?

Senior Lettings Manager

What do you enjoy about your role?

I am a people person and enjoy delivering quality service and exceeding expectations. I work hard to build client relationships on valuations and on the telephone by providing them with information and recognising their individual circumstances and needs. I maintain the relationship by delivering an excellent service and following through on promises. I speak with prospective tenants and asses their requirements so that I can successfully match a tenant with the property and landlord.

What do you enjoy about working for Frost's?

I enjoy working for a reputable company who recognise and reward staff who do their role to the best of their ability. Frost’s also have integrity which can be rare in this industry.

What is your proudest professional achievement?

Working my way up to achieving Lettings Manager at Chequer Street and being part of the team that have recently won silver at the 'East of England Small Lettings Agency of the Year 2016.

Stuart Dutton

Stuart Dutton 4

What do you do?

Sales Team Leader

What do you enjoy about your role?

I really enjoy the versatility I have running my own desk and the office space I work in. We are a highly driven and motivated team and the atmosphere is always great. My role is demanding but if you put the right quality and work ethic it is also highly rewarding.

What do you enjoy about working for Frost's?

For me the company is moving in the direction I am, I am motivated to succeed and want to keep improving, it’s the same with the company and the management team at Frost’s. I really like the new branding and the marketing that we do, I think it’s the best in St Albans. We have great market share which gives us great sales opportunity.

What is your proudest professional achievement?

During my time at Frost's, I ranked 3rd in the LSLI group which Frost’s belong to. We have rewards for a top finish and after coming 3rd, I had an expenses paid trip with the rest of the winners to Malta. The trip was great but I was most proud of finishing in one of the top spots!

LILY DAWES

Lily Fowler 2

What do you do?

Lettings Manager

What do you enjoy about your role?

Meeting new people every day, helping people find their homes, having the opportunity to explore different areas and gain new clientele to build our profile.

What do you enjoy about working for Frost's?

I enjoy working with my colleagues, we all get on very well. I am certainly made to feel that what I do in my day to day role is very important to the company. Frost's have fair rules and everyone is given the same treatment this makes me feel as important as anyone else in the company and keeps me organised and professional in what I do.

What is your proudest professional achievement?

Successfully letting a prestige Estate portfolio year after year. Returning to Frost’s for the second time is one of the best career decisions I have ever made.

Melanie Hughes

Melanie Hughes 2

What do you do?

Head of Property Management

What do you enjoy about your role?

The best thing has to be the diversity of the role, the challenge of resolving problems, and building long lasting relationships with Landlords and Tenants.

No two days are the same and we constantly update or process’s, systems and knowledge to ensure we remain fully compliant with the regular changes to legislation.

I have a wonderful team in Property Management that I am very proud to be leading and managing.

What do you enjoy about working for Frost's?

Frosts have consistently helped me to progress my career, sponsoring me to take my qualifications in order to achieve ARLA membership and then to further progress my knowledge and experience.

They have given me clear objectives to move my career along and promotion to Head of Property Management.

What is your proudest professional achievement?

In 2016 shortlised top 5 finalists of the 'Sunday Times Property Manager of the Year'.

In 2018 awarded Frost's 'Property Manager of the Year'

In 2019 leading the team that won 'Best Lettings Agent in the County' as voted for by Landlord's at the ESTA's awards.

Rosie Beechey

Rosemary 1 (4)

What do you do?

Secretary

What do you enjoy about your role?

I love being an important cog in the wheel and knowing the work I do is a key factor to a house sale and contributing to making sure customer experience is excellent.

What do you enjoy about working for Frost's

Frost’s is a lovely company to work for.  It has the intimacy of a family run company and the security of a large corporate. The Marshalswick office is a professional friendly office and it is a pleasure to have been given the opportunity to work with such a successful and well established agency with high quality personnel.

What is your proudest professional achievement?

I have ensured that every sale I have been involved in has progressed smoothly leading to highly satisfied vendors and buyers.

Ava Hastings

Ava Melton Brown 1

What do you do?

Senior Secretary

What do you enjoy about working with Frost's?

I enjoy working within a team of people who are very good at what they do and love it. I enjoy going to work everyday and it’s a good feeling to know everyone else does too.  The team ethic is so strong here, we all know what we are here to do, but never too busy to help each other out.

What do you enjoy about your role? 

As a secretary, I think I get different enjoyment from my role to my other colleagues. I feel happy seeing a property transit between going on the market to reaching completion, but I really enjoy being a part of that and knowing that I have helped someone move home. My job role is very much behind the scenes, preparing brochures and completing the estate agency related administrative tasks when selling. I enjoy helping people and with my extensive experience in estate agency it is an industry that is so natural to me.

What is your proudest professional achievement?

My proudest achievement was being given the chance to work for Frost's, the St Albans market leader. I feel like I am at the peak of my career, and feel very proud to say I work here. 

Neil Dowsett

Neil Dowsett 4

What do you do?

Area Valuation Manager

What do you enjoy about your role?

I enjoy meeting new people on a daily basis and providing advice on such an important decision as moving house. Having always worked with people my job role perfectly suits my personality and I genuinely relish the challenges that I face with each working day.

What do you enjoy about working for Frost's?

St Albans is a fantastic place to work, steeped in history with a characterful and creative vibe throughout the city. Working for the market leader helps me enjoy this experience even more and when combined with a fantastic team of staff who support each other it makes every day enjoyable.

What is your proudest professional achievement?

In such a competitive market with a large volume of estate agents working in the city it gave me great satisfaction to read statistics gathered from Rightmove to confirm as Valuation Manager I helped to guide the team into listing twice as many properties as our closest competitor.

David Murray

David Murray 1

What do you do?

Associate Director 

What do you enjoy about your role?

Working in a customer led environment where clients vote with their feet, ensuring that as a business we constantly listen to our clients and react to market changes. I enjoy the constant customer led evolution that our industry demands.

What do you enjoy about working for Frost's?

Our people, I am incredibly proud of our team and to be working at Frost's. We have high expectations and the industry isn't always easy. I know that i am surrounded by like minded individuals that have the same motivation and ambition.

What is your proudest professional achievement?

Working with our Senior Team to deliver the first ever Frost's Annual Conference'. We closed the offices for a day and joined together to share our vision along with some amazing speakers. We then had a lovely sit down meal and a few drinks; it was great to be able to mix our business strategy with also being able to relax late in the evening.

Matthew Brand

Matt Brand (3)

What do you do?

Sales Manager - Marshalswick

What do you enjoy about your role?

The variety that each day brings, I love meeting new people and hearing their stories. Everyone is different and helping them on to their next step in life is very rewarding.

What do you enjoy about working for Frost's?

The challenge of maintaining our exceptional service, but it’s the people we work with that make it a great place to be.

What is your proudest professional achievement?

Winning Gold at the Estate Agents of the Year Awards. This was extra meaningful for me as we had finished Silver the previous year.

SOPHIE HUTCHINSON

Sophie Hutchinson 2

What do you do?

Assistant Lettings Manager

What do you enjoy about your role?

I really enjoy meeting new people, preparing the marketing for new instructions and helping Tenants find their perfect home. There’s no better feeling than finding Tenants who are happy within their properties.

What do you enjoy about working for Frost's?

Its great working in such a driven team where everyone supports each other. The company are very proactive and are always looking to aid your training and development within your role.

What is your proudest professional achievement?

Getting promoted to assistant manager at the end of 2018 and being part of an award winning and market leader Lettings agency. Winning the excellence award for DIRECT at our end of year awards.

HOLLIE TAYLOR

HCP 6798

What do you do?

Property Manager

What do you enjoy about your role?

Being able to help and resolve problems for people, whether it be getting a Tenant’s heating back up and running when it’s snowing outside; or organising a Landlord’s property to be  refurbished and ready to Let for a new Tenancy. It’s always nice to know that just a small part of my day to day work, can mean a lot to somebody else.

What do you enjoy about working for Frost's?

Being part of a team that works together and supports each other, and will always offer a helping hand when needed. This is true to not just the Property Management department, but everyone that I have come across while working at Frosts!

What is your proudest professional achievement?

Not Frost’s related, but being asked to do a speech for The Royal Family and JK Rowling, when I worked at Warner Bros. Speaking to and dealing with VIP’s on a regular basis when working at WB, has given me the confidence to be able to deal with all types of situations, whilst treating those involved with the same level of service throughout. Whether somebody lives in a studio flat or a five bedroom detached house, everyone deserves to be treated like a VIP, as every person’s home is their castle.

ELSAIDA XHELAJ

Elsaida 2

What do you do?

Senior Sales Negotiator

What do you enjoy about your role?

I really enjoy being part of such a driven, friendly and motivated team. Frost's really invest in their employees, the training and guidance we receive really helps us strive to be the best that we can be. This in turn provides us with the tools to give the best service to our clients and get the end result we want in everything we do.

What do you enjoy about working for Frost's?

I enjoy working for a company that rewards you for all the hard work you put in. The rewards are very creative, from having paid trips abroad to dining out for a nice meal with the team following a competition. Being a competitive person, things as little as recognition like being top of a league table for my performance in financial services; this really motivates me. Frost's have qualities that in this industry are rare to find such as integrity and quality in communication with clients; the qualities and skills you get from working here are worth a lot.

What is your proudest professional achievement?

Having only been at frosts for 2 years, my proudest achievement was being promoted to Senior Sales Negotiator as well as winning a Frost's Excellence award in 2018 for DIRECT.

JOHN LAWRENCE

John Lawrence 1

What do you do?

Sales Manager - Wheathampstead

What do you enjoy about your role?

I really enjoy the valuation side of my job where I meet people in their homes, listen to their needs and hopefully earn their trust.  This area is really competitive, which is great because we have to stay on our toes and make sure that we consistently offer an outstanding service.

What do you enjoy about working for Frost's?

I have worked for Frost's for nearly 11 years now and it is a lovely company to work for, with some really nice people. I have worked with a number of different agencies in my career and Frost’s is different; the culture of the company from the Managing Director is one of approachability, continuous improvement and reinvestment for the future but this is all combined with a family feel where everyone is listened to.

What is your proudest professional achievement?

I was delighted to be promoted to Sales Manager of our Wheathampstead office in 2013, we have worked really hard to grow our market share and with the assistance of our 3 other offices, last year we sold more properties than any other agent in the AL4 8 area.

SARAH TWIGG

Sarah Twigg 1

What do you do?

Lettings & Investment Consultant

What do you enjoy about your role?

My role is extremely rewarding as I enjoy helping people, making this role absolutely perfect for me. I help and assist all new and existing Landlords to find suitable 'buy to let' properties and then arrange the re let of them; it can be extremely satisfying when the whole process comes together.

What do you enjoy about working for Frost's?

I love working at Frost's as every day brings a difference challenge, I have been here so long that my colleagues are like family to me now!.

What is your proudest professional achievement?

My proudest moment will always be when I put together the sale and immediate re let of 5 new build flats in Merchant House, St Albans; being my biggest ever. Without sounding too cheesy, every sale and successful let feels like an amazing achievement!.